Retentions Advisor – £24,784pa + Uncapped Commission!
Location: Sunderland - Roker
Type: Full-time, Permanent
Start Date: 15th June
Salary: £24,784pa + uncapped commission (OTE £35,000+)
Shifts: Shift Pattern
The role operates on a three-week rotation:
Week 1 & Week 2
Monday: 9:00am – 5:30pm ,Tuesday: 9:00am – 5:00pm, Wednesday: 9:00am – 6:00pm
Thursday: 9:00am – 5:00pm, Friday: 9:00am – 5:00pm
Week 3
Monday – Thursday: 11:00am – 7:00pm, Friday: 9:00am – 5:00pm
Saturdays
One in three Saturdays: 10:00am – 2:00pm.
Hungry for success? Join our high-performing sales team at Betr Outsourcing!
Got sales experience? Great.
New to the game? No problem — we’ll train you if you’ve got the right attitude.
This is your chance to earn well, grow fast, and work in a vibrant, success-driven contact centre with huge potential.
The Role:
As a Retentions Advisor, you’ll be on the front line, speaking to customers who are thinking about leaving. Your job?
Keep them on board.
You’ll love:
- Handle objections and turn “no” into “yes”
- Offer tailored solutions to meet customer needs
- Work at pace in a busy contact centre environment
- Hit targets and earn uncapped commission
What We're Looking For:
- Money-motivated and eager to smash targets
- Resilient and driven – you don’t give up easily
- Coachable – open to learning and feedback
- Fast-paced – thrives in a high-energy sales environment
Why Join Betr?
- £24,784pa+ uncapped commission – OTE £35K+
- Paid training – get fully prepared before hitting the floor
- Clear progression – perform well and you’ll move up quickly
- Incredible culture – work with ambitious, supportive teammates
- Ongoing training & support – we invest in your development
- Company events – including a legendary summer party and Christmas celebration
- 28 days holiday (including bank holidays)
- Wellbeing platform (JAAQ) and auto-enrolment pension
If you’re passionate about sales, hungry to earn, and ready to grow – apply now with your CV.
Betr Outsourcing is an equal opportunity employer. We welcome applicants from all backgrounds.
Job Types: Full-time, Permanent
Pay: £24,784.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- This position is based in Roker, can you travel to our office?
- This position has a start date of 15thJune, will this work for you?
Experience:
- Energy sales: 1 year (preferred)
Work Location: In person
