We are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.
You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.
This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.
Solution & Architecture Leadership
- Own the end-to-end architecture and solution design for ServiceNow implementations
- Produce and maintain technical design documentation, ensuring alignment with client requirements and platform best practices
Engagement & Delivery Ownership
- Lead end-to-end engagements, including delivery governance and stakeholder management
- Oversee delivery teams while not being directly responsible for configuration or development
Client advisory and strategy
- Define ServiceNow platform strategies and roadmaps for customers
- Act as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teams
- Liaise with ServiceNow representatives and ecosystem partners
Business development
- Lead responses to RFPs and RFIs, drive proposal development and deliver winning client presentations
What makes this role unique
- Opportunity to lead high-impact transformation programmes across global enterprises
- Blend of architecture, advisory, and delivery leadership
- A clear pathway into senior technology leadership and sector ownership
- Work within Capgemini’s strong ServiceNow ecosystem and partnerships
