HiiCLUB Newcastle is a vibrant, fast-paced environment where great energy, genuine connections, and exceptional service create memorable experiences for our members. We’re looking for a confident, customer-focused Front of House Supervisor to join our team and help grow our community.
The Role
As a supervisor you will be responsible for the daily running of the facility. Your role is a blend of sales, customer service, and smooth day-to-day gym operations. You’ll play a key part in driving memberships, promoting services, and ensuring every visitor has a positive experience.
Key Responsibilities
- Welcome customers and members with a warm, friendly attitude
- Drive sales by engaging confidently with customers and promoting memberships, services, and packages
- Handle incoming enquiries via whatsapp, phone, email, and in person
- Process payments and manage bookings accurately
- Maintain a clean, organised, and professional Front of House area including organising restocks of products and ensuring facilities maintain their standars
- Support the wider team with daily tasks and smooth running of operations
- Build genuine relationships to encourage repeat visits and customer loyalty
What We’re Looking For
- Previous sales experience is essential (retail, hospitality, leisure, or similar)
- Strong communication and customer service skills
- A positive, proactive attitude and willingness to go the extra mile
- Confident working in a fast-paced, customer-facing environment
- Reliable, professional, and able to work independently or as part of a team
- Good organisational skills and attention to detail
- Flexibility to work evenings and weekends as required
What We Offer
- A fun, supportive working environment
- Training and development opportunities
- Staff perks and discounts
Experience:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Pay: From £13.70 per hour
Work Location: In person
