Overview
We are seeking a dynamic and experienced Assistant General Manager to join our esteemed hospitality team. The ideal candidate will possess strong leadership skills, a comprehensive understanding of hotel operations, and exceptional guest service abilities. This role offers an exciting opportunity to contribute to the overall success of our establishment by supporting the General Manager in daily management tasks, ensuring high standards of service, and fostering a welcoming environment for guests and staff alike. Multilingual or bilingual capabilities are highly desirable to enhance communication with diverse clientele and team members.
Responsibilities
- Assist the General Manager in overseeing daily hotel operations to ensure smooth functioning across all departments.
- Lead and supervise staff, providing guidance, training, and motivation to maintain high levels of guest satisfaction and operational efficiency.
- Provide hands-on support across all restaurant operations, ensuring exceptional service, efficient operations, and adherence to brand standards.
- Manage guest relations by addressing enquiries, resolving complaints promptly, and ensuring an exceptional guest experience.
- Support human resources functions including recruitment, onboarding, performance evaluations, and staff development initiatives.
- Coordinate with various departments such as housekeeping, food & beverage, and front desk to ensure seamless service delivery.
- Uphold health & safety standards in compliance with legal regulations and company policies.
- Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
- Assist in organising special events or functions hosted at the hotel to maximise revenue opportunities.
Qualifications
- Proven experience in hospitality management or supervisory roles within hotels or similar establishments.
- Strong leadership skills with the ability to motivate and develop teams effectively.
- Excellent guest service skills with a focus on delivering memorable experiences.
- Previous experience in hotel operations is preferred; familiarity with hospitality standards is essential.
- Exceptional organisational skills with the ability to manage multiple priorities efficiently.
- Demonstrated problem-solving capabilities coupled with excellent communication skills.
This position offers an engaging environment for motivated professionals eager to advance their careers within the hospitality industry while delivering outstanding service standards.
Pay: £13.00 per hour
Benefits:
- Employee discount
- On-site parking
Work Location: In person
