Job Overview
We are looking for a confident, friendly and organised New Business Facilitator to join our busy Conveyancing Department in Portsmouth.
This is a varied, client-facing role and you will often be one of the first people a prospective client speaks to when contacting the firm. You'll be responsible for handling new enquiries, preparing conveyancing quotations and helping clients through the initial stages before their matter is passed to one of our fee earners.
You do not need previous legal or conveyancing experience. Full training will be provided. We would particularly welcome applications from people with experience in customer service, sales, estate agency, call centres, retail or another busy client-facing environment.
The role
Your day-to-day responsibilities will include:
- Responding to new conveyancing enquiries by telephone and email
- Speaking with prospective clients and understanding their requirements
- Preparing and sending conveyancing quotations
- Following up enquiries and helping turn enquiries into new instructions
- Sending new client information and initial paperwork
- Opening new matters and allocating them to the appropriate fee earner
- Keeping accurate records of enquiries, quotations and new instructions
- Using our case management system
- Liaising with solicitors and other members of the Conveyancing team
- Managing and prioritising a busy and changing workload
- Providing reception cover when required
About you
We're looking for someone who:
- Is confident and personable on the telephone
- Has excellent communication and customer service skills
- Enjoys speaking with people and building rapport
- Is organised and able to manage several priorities at once
- Has good attention to detail
- Is comfortable working in a busy environment
- Has a professional, friendly and approachable manner
- Is confident using email and computer systems
- Is proactive and happy to take ownership of enquiries
- Works well as part of a team
Previous experience in sales, estate agency, customer service, call centres, retail or professional services would be particularly relevant.
Previous legal or conveyancing experience would be an advantage but is not essential, as training will be provided.
About the firm
Andrew & Andrew Solicitors is an established law firm with offices in Portsmouth, Emsworth and Wickham. We provide a range of legal services and pride ourselves on providing a professional and approachable service to our clients.
This is an excellent opportunity for someone with strong people skills who is looking to bring their experience into a professional office environment and develop within a busy legal practice.
Work Location: In person (office only - no hybrid)
Working hours: 8.30am to 5pm (1 hour for lunch)
Pay: £27,000.00 per year
Application question(s):
- What is your current notice period?
- What are your salary expectations for your next role?
- Where are you currently based? (Post Code)
- Do you hold a full driving licence and have access to a car?
- Do you have any annual leave or other commitments already booked that we should be aware of?
Work Location: In person
