Focused on building loyalty and long term client retention by supporting customers using our software and systems, addressing customer issues and helping the sales team with customer support and onboarding. You will have the ability to work remotely and travel the UK meeting some of the biggest names in the road haulage sector. Vapta Systems Ltd provide cloud based fleet and workshop management software. Our customers range from a Amazon delivery driver to a national fleet, and from a mobile repairer in a van to a vehicle dealer workshop. Key Responsibilities: Learn and understand our systems from a user point of view. Understand our clients and why they use our services. Provide setup assistance, technical support and training to customers who use our product. Correctly identify and distribute tickets on our helpdesk to the correct departments. Collaborate with internal development teams to address and resolve technical issues. Offer tailored training sessions online or onsite to both new and existing customers. Develop customer relationships that promote retention and loyalty. Closely monitor support cases and customer feedback. Focus on delivering customer service and support to our customers Create help documentation and video content guides. Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices.
Job Overview
We are seeking a dedicated Customer Installation / Customer Success Specialist specialising in SaaS solutions. This role involves onboarding new clients, ensuring their successful utilisation of our platform, and providing ongoing support to maximise customer satisfaction. The ideal candidate will possess excellent communication skills, be organised, and have a proactive approach to problem-solving. Due to our company's continued growth and expansion, Vapta Systems Ltd are recruiting for a Customer Support / Customer Success Assistant to join our expanding team. Competitive Salary + Bonus And Excellent Benefits. Flexible Working From Home With Some Visits To Customer Sites, So A Driving Licence Is Essential. A Company Car Will Be Provided.
Individual Requirements: The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement. Strong interpersonal skills, customer empathy and determination to resolve issues. Analytical, data and process-oriented mind-set who wants to problem solve. Enthusiastic and creative in problem-solving. Flexible and adaptable – both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness. The ability to plan, prioritise and work on several projects at once. Comfortable with decision making but knowledgeable of when to escalate decisions/issues to management Self starter: you lead your own day-to-day and are in charge of your output and productivity Overnight stays for long distance customers may be required, but rare occasions. Benefits: 20 days holiday pa + bank holidays! 28 days Company expensed training Personal development plan Regular salary reviews Progression opportunities Company car Attractive pension scheme Bonus and company profit share Company Mobile phone Free Coffee and Beverages in the office Company expensed eye tests and glasses Monday to Friday, hours to suit, but we mostly work 9 - 5pm Benefits: Additional leave Company car Company events Company pension Employee discount Flexitime Gym membership On-site parking Sick pay Store discount Work from home
Job Types: Full-time, Part-time, Permanent
Expected hours: 40 per week
Application question(s):
- Are you based in the Midlands UK ?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
