House of Dental Station Road, Hinckley
About the Role
We are looking for a friendly, professional and organised Front of House team member to join our busy, modern 13-surgery mixed NHS and private dental practice.
The Front of House team is the first point of contact for our patients and plays an important role in providing a welcoming, efficient and professional patient journey from arrival through to completion of their appointment.
Key Responsibilities
- Welcome patients into the practice in a friendly and professional manner.
- Manage patient arrivals, departures and enquiries efficiently.
- Answer telephone calls and respond to patient enquiries with a helpful and professional approach.
- Book, amend and cancel appointments in accordance with practice policies.
- Manage the dental diary effectively and liaise with clinicians and dental nurses.
- Register new patients and ensure all relevant information and forms are completed accurately.
- Process NHS and private patient payments and provide clear information regarding fees and treatment costs.
- Explain NHS charges, private treatment fees, finance options and practice policies clearly to patients.
- Take responsibility for maintaining accurate patient records and updating information on Dentally.
- Contact patients regarding appointments, recalls, outstanding balances and treatment.
- Handle patient concerns professionally and escalate complaints or clinical matters to the appropriate member of the management team.
- Support clinicians and the wider practice team to ensure the surgery diary runs smoothly.
- Maintain confidentiality and comply with GDPR, practice policies and relevant dental regulations.
- Assist with general reception administration and maintain a clean, organised and welcoming reception area.
- Provide excellent customer service at all times and contribute to a positive patient experience.
About You
The successful candidate will be:
- Friendly, approachable and confident when dealing with patients.
- Professional, well-presented and reliable.
- Highly organised with excellent attention to detail.
- Able to remain calm and professional in a busy environment.
- Confident communicating with patients both face-to-face and over the telephone.
- Comfortable handling payments and discussing fees.
- A good team player who is willing to support colleagues when required.
- Able to multitask and prioritise effectively.
- Computer literate and confident learning practice management systems such as Dentally.
- Experienced in a dental or healthcare reception environment is desirable, but training can be provided for the right candidate.
What We Offer
- The opportunity to work within a modern, 13-surgery dental practice.
- A busy and varied working environment.
- A supportive and friendly team.
- Exposure to both NHS and private dentistry.
- Opportunities for training and professional development.
- The opportunity to develop your career within a growing dental practice.
Our ideal Front of House team member will be passionate about patient care, take pride in delivering excellent customer service and be able to work confidently as part of a busy, highly skilled dental team.
Pay: £8.00-£12.75 per hour
Work Location: In person
