We are currently recruiting for an Customer Account Representative. The successful candidate will be part of an exciting, busy and lively sales telephony team, responsible for taking orders from our customers and providing exceptional customer service to them.
We provide full training, but experience of telesales/customer service is essential.
Salary depending on experience and Skills
Key Responsibilities:
Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.
Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Who we are:
Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.
This is a great opportunity for anyone with relevant experience. And we look forward to having a new member to join our fantastic organisation that offers long term career prospects.
Job Type: Full-time
Application question(s):
- What is your Salary Expectation for this role?
Experience:
- B2B Sales: 1 year (preferred)
- Telephony: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
