About the role:
The Sales Administrator provides administrative support to the external field sales team, ensuring the smooth processing of multiple sales orders, customer enquiries, and sales-related documentation. The role is responsible for maintaining accurate records, coordinating communications with customers, and assisting in achieving sales objectives through efficient administrative processes.
Your responsibilities:
Sales Support & Business Development
- Process customer orders accurately and in a timely manner
- Provide day-to-day administrative support for the external sales team with customer enquiries, order management and administrative support
- Where applicable, provide pricing information to customers at order placement
- Recommend new and existing product lines to support customer growth initiatives
- Analyse lost and lapsed product lines to actively encourage customers to order these and advise external sales team accordingly
- Conduct outbound calls to existing and prospective customers daily
- Follow up on marketing campaigns and sales enquiries
- Look after you and your colleagues to help ensure we stay safe and healthy in the working environment
- Help Kluman & Balter to continuously improve
Customer Service
- Provide excellent customer service throughout the sales process
- Act as the primary point of contact for customer enquiries via phone, email, and online channels.
- Taking ownership of customer queries and driving issues through to resolution
- Providing delivery updates, ETAs and resolving logistics issues where required
- Work closely with finance teams to support invoicing, credit notes, and payment queries
Data Management
- Maintain sales databases with accurate customer and sales information.
- Monitor and update pricing, product, and customer information
Skills and Experience
Essential
- Previous experience in an administrative or sales support role
- Excellent organisational and time-management skills
- Strong attention to detail and accuracy
- Proficient in Microsoft Office applications, particularly Excel and Word
- Ability to work effectively under pressure and manage multiple priorities
Desirable
- Experience working within a B2B sales environment.
- Experience of Food Ingredients business
- Knowledge of ERP systems such as SAP
- Understanding sales processes and customer service principles.
- Experience using CRM systems.
- Experience of developing and managing customer relationships
Hours: Full-time, Monday to Thursday 08.00- 17.00 and Friday 08.00 - 16.30
Salary: Competitive, dependent on experience
Job Types: Full-time, Permanent
Benefits:
- Free parking
- On-site parking
Work Location: In person
