About Us:
At PDSVISION, we help leading engineering and manufacturing organisations transform how they design, build, and deliver products. As a trusted partner of PTC and ANSYS, we combine expertise in PLM and simulation to solve complex challenges and drive real impact.
We’re a collaborative, people-focused business where curiosity is encouraged, ideas are valued, and development is a priority. You’ll have the opportunity to work with cutting-edge technologies, learn from experienced colleagues, and build a meaningful career in a supportive, growth-driven environment.
Role Overview
As a PLM Consultant Apprentice, you’ll begin your journey into the world of technical support by learning how to assist customers with PTC software. Under the guidance of experienced team members, you’ll develop your skills in troubleshooting, problem-solving, and customer service. This is a hands-on learning role where you’ll gain valuable experience with industry-leading tools like Windchill, Creo, ThingWorx, and Codebeamer.
Key Responsibilities
Assist in providing technical support via phone, email, and remote sessions
Learn to diagnose and resolve software issues with guidance from senior engineers
Collaborate with internal teams to understand and help resolve complex problems
Stay curious and keep learning about PTC products and updates
Help maintain support documentation and contribute to knowledge base articles
Support the improvement of support processes and tools
Deliver friendly and helpful service to ensure customer satisfaction
Skills and Experience
- Mechanical or industrial design
- Engineering or manufacturing
Education / Qualifications
Personal Attributes
Proactive and eager to learn
Adaptable, focused, and professional
Committed to personal development and growth
What we offer:
Private Medical Insurance
Health Cash Plan Scheme
Income Protection
Cycle to work scheme
Buying additional holidays
Long service awards
Enhanced eyecare scheme
Enhanced family leave
Childcare support
Volunteer Programme
Flexible working
Ongoing learning, training and certifications
Regular local, regional and global socials
A supportive, collaborative environment where people are at core of what we do
