Customer Service Assistant
Company: Majesty Grading Company
Location: Stevenage
Job Type: Full-time
About Us
Majesty Grading Company is a trusted collectibles trading card grading business, providing professional authentication and grading services to collectors across the UK. We pride ourselves on exceptional customer service, accuracy, and reliability. We are looking for a friendly, organised, and proactive Customer Service Assistant to join our growing team.
Role Overview
As a Customer Service Assistant, you will be the first point of contact for our customers, ensuring they receive excellent service throughout their grading journey. You will handle customer enquiries, coordinate appointments, assist with shipping queries, and support the day-to-day administration of the business.
Key Responsibilities
- Answer incoming telephone calls professionally and efficiently.
- Respond to customer enquiries via email, telephone, and social media.
- Assist customers with grading submissions and explain the grading process.
- Resolve customer issues and complaints promptly and professionally.
- Book customer appointments and meetings.
- Liaise with collectors regarding submissions, collections, and order updates.
- Communicate with Royal Mail and courier services to investigate delivery issues and arrange collections where required.
- Print shipping labels and prepare dispatch documentation.
- Track incoming and outgoing parcels.
- Maintain accurate customer records and update internal systems.
- Process customer orders and provide status updates.
- Support the administration of grading submissions.
- Work closely with the grading and operations teams to ensure smooth workflow.
- Assist with filing, scanning, and general office administration.
- Monitor customer feedback and escalate recurring issues where appropriate.
- Maintain a clean, organised, and professional reception and office environment.
- Undertake other administrative and customer service duties as required.
Skills & ExperienceEssential
- Excellent verbal and written communication skills.
- Strong customer service experience.
- Professional telephone manner.
- Good organisational and time management skills.
- Ability to multitask in a busy environment.
- Excellent attention to detail.
- Competent with Microsoft Office (Word, Excel, Outlook).
- Ability to remain calm under pressure and solve problems effectively.
- Positive, friendly, and professional attitude.
Desirable
- Experience working in a customer service or office administration role.
- Experience using shipping or courier systems.
- Knowledge of trading cards, collectibles, sports cards, or grading services.
- Experience using CRM or order management software.
Personal Attributes
- Friendly and approachable.
- Reliable and punctual.
- Team player with a willingness to help others.
- Proactive and able to work independently.
- Strong attention to detail.
- Passion for delivering outstanding customer service.
What We Offer
- Full training provided.
- Opportunities for career progression.
- Friendly and supportive working environment.
- Opportunity to work within the exciting collectibles industry.
If you enjoy helping people, have excellent organisational skills, and want to be part of a growing business within the collectibles industry, we'd love to hear from you.
Pay: £13.00 per hour
Work Location: In person
