St Martins Care is seeking a friendly, organised, and professional Business Support Assistant to join our dedicated care home team at Woodside Grange. This is a fantastic entry-level opportunity for an individual looking to build a career in administration and customer service within a truly rewarding environment.
As a key member of our front-facing team, you will be the first point of contact, creating a warm and welcoming experience for our residents, their families, and visiting professionals. Your role will be crucial in providing essential administrative and operational support to ensure the smooth day-to-day running of the home.
You will be involved in a wide variety of activities, from reception duties and customer service to supporting resident events and general business administration. If you have excellent communication skills, a professional manner, and basic IT proficiency, we encourage you to apply and make a real difference in the lives of others.
About The Role
As a Business Support Assistant, your day will be dynamic and varied. You'll be the welcoming face of the care home, managing the reception, answering calls, and assisting visitors. A significant part of your role involves providing vital administrative support, including managing records, handling correspondence, and ordering supplies.
You'll also have the chance to get creative by helping the Activities Team plan and promote resident events, from seasonal celebrations to community group visits. This position offers excellent growth potential, with full training and ongoing support provided, creating clear pathways for career development within the organisation. It's a unique chance to develop a broad skill set in a supportive, friendly environment while contributing positively to the well-being of our residents.
Required Criteria
-
Good communication and interpersonal skills.
-
A friendly, approachable and professional manner.
-
Basic IT skills, including Microsoft Office applications.
-
Ability to maintain confidentiality.
Desired Criteria
-
Previous experience of working in a similar environment.
-
Experience of working with service users who have additional support needs.
-
Previous experience in a customer service, reception or administrative role.
-
Understanding of confidentiality and data protection requirements.
Skills Needed
Microsoft Office Suite, Reception skills, Telephone handling, GDPR Compliance
About The Company
Established over two decades ago, St Martins Care has grown into a reputable provider of comprehensive care services in the North East of England. The company offers a range of services, including residential, dementia, respite, and nursing care, tailored to meet the unique needs of each individual. With a focus on person-centred care, St Martins Care develops individualised care plans that address the physical, psychological, social, and emotional needs of residents. The organisation's commitment to excellence is reflected in its well-maintained facilities and compassionate, highly trained staff who strive to ensure residents feel safe and 'at home' while in their care.
Company Culture
St Martins Care fosters a supportive and collaborative work environment, emphasising respect, equality, and professional development. As a family-owned organisation, it values each team member's contributions and encourages open communication and teamwork. Employees have noted the company's understanding and supportive senior management, highlighting it as an amazing place to work. The organisation is dedicated to maintaining a healthy work-life balance and offers opportunities for training and career advancement. This positive workplace culture ensures that staff are motivated and equipped to provide the highest standard of care to residents.
Company Benefits
St Martins Care's employees enjoy a wide ranging benefits package that is constantly evolving. Employees have reported a good work-life balance and competitive overtime rates. The company provides on-the-job training, ensuring staff have the necessary skills and knowledge to excel in their roles. Management is described as approachable and supportive, contributing to a positive working environment. The organisation values its employees and is committed to their professional growth and well-being, fostering a workplace where staff feel valued and motivated to deliver exceptional care.
Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Flexible schedule, Employee development programs, Pet friendly offices, Free parking, Referral bonus, Competitive salary, Long service recognition, Annual Rise, Profit Share, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
£12.75 per hour
