We’re looking for…
…an exceptional Housekeeper to join the team at Supercity Aparthotels as part of the opening team for our brand-new property in York. This exciting new location will join our existing aparthotels across London, Brighton, Manchester, Edinburgh and neighbouring Leeds, offering a great opportunity to be involved in launching a new property within our growing portfolio.
We’re looking for someone who will bring a little bit of sparkle to our lovely apartments – someone we can trust to respect our guests’ spaces, who has an exceptional eye for detail and brings a positive attitude to the role. Our new Housekeeper will become part of a supportive team of efficient and confident people, who work together to create a Housekeeping Department that forms the foundation of our smooth-running aparthotels.
Key responsibilities
· To complete both check out cleans (empty rooms) and turn over cleans (occupied rooms) to the Supercity standard within the allocated timeframe.
- To clean common areas, gym, reception and staff areas as required
- To report very dirty rooms, damages or any other unusual occurrences to the Housekeeping Supervisor.
- To inspect bed linen and towels when changing beds and bathrooms, ensuring a consistent condition, fresh, colour consistent and free from stains and tears. Removing and reporting any rejected linen and towel stock.
- To be aware of the condition of the apartments and report any maintenance issues to the Maintenance department
- To report any dilapidations and / or discrepancies within an apartment to the Housekeeping Supervisor immediately.
- To dispose of rubbish in the correct manner ensuring recyclable items are separated for recycling.
- To ensure that all lost property is handed in to the Reception.
- To ensure that instructions for cleaning materials are always adhered to and COSHH regulations are followed.
- To report any safety hazards or defects that cannot be rectified to the supervisor e.g. faulty electrical equipment.
- To undertake other duties and tasks that from time to time may be allocated to the jobholder.
- To comply with all relevant internal rules, policies and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Team Handbook.
- To be polite and accommodating at all time to our guests
Requirements
- Experience of a similar role within 4* or 5* hotel or apartments
- Good spoken English
- Basic written English
- Ability to follow instructions and make decisions
- Excellent attention to detail
- Strong customer service skills
- Ability to respond to customer requests
- Ability to work independently and as part of a team
- Basic IT skills
This job description is intended to illustrate the key responsibilities of the job of a Housekeeper. It is not intended to be exhaustive and you are advised that the responsibilities may change from time to time.
Pay: £27,451.01 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
Work Location: In person
