Private Outpatient Services Team Lead
We are delighted to share an exciting opportunity to join our Private Outpatient Services Team; a fantastic opportunity for individuals who are experienced, credible and confident people leaders. As well as performance driven, with a strong focus on outcomes, accountability and continuous improvement.
As a Private Outpatients Team Lead you will lead, manage and develop a high-performing Private Outpatient team, using clear KPIs, coaching and performance management to drive service excellence, operational effectiveness and delivery of company strategy. The ideal candidate will be an experienced people leader with a strong track record of motivating teams, improving performance, embedding accountability and supporting colleagues to achieve shared business objectives.
This is a fully remote role, offering the flexibility of home working while being part of a supportive and collaborative team. You'll have the opportunity to make a meaningful impact on private outpatient's experience and contribute to the continuous improvement of our processes.
Key Responsibilities
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Lead and manage a Private Outpatient team, creating a clear focus on delivery, accountability, quality and continuous improvement.
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Own, monitor and drive team KPIs, ensuring performance targets are understood, tracked and achieved in line with company strategy.
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Use data, reporting and quality monitoring to identify trends, performance gaps, risks and opportunities for improvement.
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Provide structured coaching, feedback and support to team members to improve capability, confidence and performance.
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Manage performance effectively through regular 1-1s, clear objectives, development plans and timely escalation of concerns where required.
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Build a positive, engaged and high-performing team culture that supports colleagues to deliver excellent patient and customer outcomes.
Requirements
We’re looking for someone who has:
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Proven experience leading, managing and developing teams in a healthcare, regulated, contact centre or customer operations environment.
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Strong track record of using KPIs, management information and performance data to drive team performance and service improvement.
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Experience of managing performance through coaching, objective setting, 1-1s, development plans and clear accountability.
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Experience translating operational or company strategy into clear team priorities and measurable outcomes.
.Equal Opportunities Employer:
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement:
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
