Salary: £25,510
Location: London, NW1 (onsite then up to 2 days per week from home after probation period)
Term: Permanent
Hours: Full-time/37.5 per week, various shifts between Monday and Sunday, 7 am - 8 pm (very occasional weekends when required and can be taken as time off in lieu or overtime)
The role
We are currently looking to recruit an Administrator to work as part of the Customer Service team to ensure that all consultant clinics’ and patient details’ are inputted into the system, Community Wide Scheduling (CWS) to aid patient registration and clinic preparation in readiness for patients outpatient consultation.
You will also be dealing with occasional inbound and outbound calls which will include Consultants, their secretaries, patients and internal colleagues.
About us
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.
We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.
Responsibilities
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To manage the receipt of all consultant clinic lists received by the Customer Service Team from consultants and their secretaries
- To prioritise workload and clinic preparation according to schedule of clinics
- To accurately input patient details from clinic lists provided by medical secretaries into CWS ensuring that full patient Minimum Data Set (MDS) is complete
- To accurately input patient details from CIS clinic lists into CWS ensuring that full MDS is complete
- To contact secretaries and consultants where the full MDS has not been provided and update prior to the patients appointment
- Report back to your manager with any issues where MDS is not being provided either in CIS of by the consultant or secretary
- To check and verify that clinic lists prepared are in line with the consulting houses schedule of consultant clinic sessions ensuring that no clinics have been missed
- To manage clinic preparation, printing clinic lists and registrations forms for all new patients prior to the day of their appointment
- To liaise with consultants and their secretaries to maintain good communications and build relationships
- Work flexibly to ensure cover between agreed business hours, subject to change, to meet the needs of the business.
Skills & experience
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Strong PC skills
- Good communication skills
- Accuracy of data entry
- Relationship management skills
- Excellent organisation and priortisation skills
Benefits
We offer a range of benefits including flexible working and great career opportunities. Our core benefits are:
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Private Medical Insurance
- Contributory pension scheme (total contribution up to 20%)
- 25 days holiday plus bank holidays
- Life assurance
- Travel season ticket loan
- Family friendly benefits
- A range of retail discounts
- Excellent career development; with clear career pathways and access to further education
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
