Job Title: 1887 F & B Supervisor
Responsible to: 1887 Assistant Manager
Responsible for: 5* F & B Service
Hours: up to 45 hours over 5 days
Scope and general purpose
To assist with the smooth, efficient, and faultless food and beverage experience at The Torridon. Ensure the team is working in a positive, productive, friendly, and fun environment. Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.
Main responsibilities:
Guest
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Supervise all guests’ F & B requests and co-ordinate +1 service for every guest.
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Supervise and co-ordinate 1887 in the absence of a manager.
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Handle customer complaints and feedback with professionalism and tact, taking immediate action to resolve any issues and improve the dining experience.
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Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury.
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Organise and co-ordinate guests’ special requests with a sense of luxury.
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Host and assist in seating or serving customers and ensure the cleanliness and general look of the dining room during peak times.
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To ensure consistent standards of Food and Beverage service as per the SOP manual and Forbes standards.
Productivity
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Communicate with the office and keep up to date with guest F & B requirements.
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Co-ordinate, attend and contribute to meetings daily, weekly, monthly as necessary.
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Supervise team rotas to ensure productivity.
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Note any breakages and record to the assistant manager for stock.
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Supervise all the crockery & cutlery polishing, cleaning, and quality checks.
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Responsible for the kitchenette, cleaning, including ordering supplies, conducting regular stock takes, and minimising waste to ensure cost-effectiveness.
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Re-stock breakfast and afternoon tea shifts as necessary.
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To liaise daily with the Operations and Assistant Food and Beverage Manager regarding any request or changes made on the day.
Health & Safety
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Supervise 1887 so it is complying with all legal requirements.
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Ensure your team on shift, is both physically and psychologically safe.
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Record and monitor all accidents and near misses and report and action responds appropriately.
Team Performance
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Supervise, train, and develop the 1887 team to all be Top Performers - delivering exemplary, anticipatory Guest Service to ensure guests’ expectations are exceeded.
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Ensure that staff within your department are appropriately dressed as per the operational standards.
Sustainability
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Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department.
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Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers.
EXPECTED BEHAVIOURS
- Friendly Pleasant, kind and easy to talk to.
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Aspirational Have hopes and desires to achieve your goals.
- Honest Have integrity so you can be trusted, straightforward and truthful.
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Challenging Interested in testing your ability, skills, and the way you think.
