JOB TITLE:
Carer Link Worker - FTC
SALARY:
The starting salary is £24,969 per annum for working full-time 37 hours per week.
This increases annually where incremental points are awarded until the top of the salary scale is reached.
The top of the salary scale is £28,041 per annum for working full-time 37 hours per week.
CONTRACT:
12 month Fixed Term Contract (Maternity Cover)
HOURS:
Full-time 37 hours per week
LOCATION:
Dorset combined with homeworking
BASED:
Dorset
CLOSING DATE:
11th September 2026
INTERVIEW DATE:
23rd / 24th September 2026
ABOUT US
Help & Care
Starting as a small charity in 1985, Help & Care has grown into an organisation that promotes dignity, independence and choice for all. Our vision is simple: people living the lives they choose.
We work across Dorset and the South Coast, delivering innovative services that support people to live independently and improve their wellbeing.
ABOUT THE ROLE
We are looking for a Carer Link Worker to join our team.
This is an exciting and rewarding opportunity to:
- Be the first point of contact for unpaid carers across Dorset
- Provide information, advice and guidance to support carers’ wellbeing and independence
- Deliver person-centred, non-clinical support through social prescribing and care navigation
- Work collaboratively with health, social care and voluntary sector partners
- You will support carers to access the right services, build resilience, and maintain their own health while caring for others.
KEY RESPONSIBILITIES
- Provide information, advice and support primarily via telephone, as well as by email and through face-to-face interactions
- Signpost and refer carers to appropriate local and national services
- Deliver one-to-one and group-based person-centred support
- Co-develop personalised support plans and track outcomes
- Facilitate GP Carer Clinics and attend community events
- Maintain accurate records using systems such as CRM and carer registers
- Promote awareness of carers’ needs within community and professional networks
- Build strong partnerships across statutory, voluntary and community organisations
- Identify gaps in services and contribute to service development
ABOUT YOU
- We are looking for someone who is:
- A strong communicator with excellent interpersonal skills
- Passionate about supporting carers and improving wellbeing outcomes
- Experienced in person-centred support or community-based roles
- Confident in managing sensitive conversations
- Organised and able to manage a varied workload
- Able to build relationships and work collaboratively across services
Desirable:
- Knowledge of social prescribing or care navigation
- Experience working with carers or vulnerable groups
- Understanding of health literacy and community-based support
ADDITIONAL REQUIREMENTS
- Ability to travel across Dorset as required
- Flexible approach to working hours, including occasional evenings/weekends
- Homeworking setup with suitable broadband
- Willingness to undertake an Enhanced DBS check
BENEFITS
- 28 days annual leave plus bank holidays (pro rata)
- Birthday leave (paid day off)
- Option to purchase additional leave
- Flexible and hybrid working options
- Health & wellbeing package including:
- GP helpline
- Counselling support
- Dental and optical contributions
- Cycle to Work Scheme
- Access to learning and development opportunities
- Blue Light Card discounts
HOW TO APPLY
Please submit your CV and a supporting statement outlining your suitability for the role.
For more information and to view the full Job Description and Person Specification, visit:
https://www.helpandcare.org.uk/work-with-us/vacancies/
For an informal discussion, please contact: 0300 111 3303
Additional Information:
The role is primarily home-based, with travel across Dorset and occasional visits to Head Office.
An enhanced Disclosure & Barring Service (DBS) check is required for this role.
We are an Equal Opportunities Employer and welcome applications from all sections of the community.
Please note, we may close this advert early if we receive a high volume of applications.
Pay: From £24,969.00 per year
Work Location: Hybrid remote in Dorset
