Operations Assistant (Administration & Warehouse Support)
Employment Type: Full-time (35-40 hours per week) Flexible hours may be considered for the right candidate
Working Location: Exeter, UK (Office-based)
Working Hours: Monday – Friday, 08:00 – 17:00 (1-hour lunch break)
Salary: €26,500 – €29,000 gross per year (dependent on experience)
Benefits: Annual performance bonus and salary reviews based on performance and company development
About Us
AcuPrime is a long-established UK distributor specializing in professional acupuncture and Asian therapy products. For 25 years, we have supported practitioners, clinics and wholesale partners across the UK with trusted products, professional support and reliable service. We are passionate about helping healthcare professionals deliver the best possible outcomes to their patients.
We closely work with Meridius Medical GmbH, a sister-company in Germany. It is the sole exclusive distributor of DongBang acupuncture needles, and owner of trademarks, ORCA® and MERIDIUS®. Both companies handle same line of products.
About the Role
We are looking for an organised and proactive Operations Assistant to support the day-to-day activities of AcuPrime and Meridius Medical.
This is a varied, hands-on role combining administration, e-commerce support, customer service, and warehouse operations. The successful candidate will help ensure smooth business processes across our online sales channels, order fulfilment, inventory management, and customer communications.
This position would suit someone who enjoys structured tasks, working with product information and systems, and contributing to a small, collaborative international team. The role offers the opportunity to gain valuable experience across operations, sales support, e-commerce, and B2C/B2B distribution.
Key Responsibilities
E-commerce & Product Support
● Assist with website updates, product information, and online promotions.
● Maintain accurate product data, pricing information, and basic product content.
● Support online sales activities and product launches.
● Assist with creating simple marketing materials and product highlights when required.
Sales & Customer Support
● Process customer orders and support sales administration.
● Respond to customer enquiries regarding products, orders, and general information.
● Prepare quotations and assist with order processing.
● Coordinate order updates between customers, sales, and warehouse teams.
● Support customer follow-ups and ensure timely communication.
Warehouse & Inventory Support
● Assist with order picking, packing, processing, and dispatch.
● Support stock control activities and inventory tracking.
● Maintain accurate records relating to product information and stock movement.
● Assist with general operational tasks to ensure efficient daily workflows.
Digital & Marketing Support
● Assist with basic online promotions and product campaigns.
● Support social media activity when required.
● Create simple visuals and promotional materials.
● Contribute ideas to improve customer engagement and online presence.
About the Candidate
We are looking for someone who is:
● Organised, reliable, and detail-oriented.
● Comfortable working with systems, data, and structured processes.
● Able to manage repetitive administrative tasks accurately.
● Interested in e-commerce, sales support, logistics, or business operations.
● Physically capable of carrying out regular warehouse duties, including the safe lifting, moving, and handling of items up to 25kg.
● A good communicator with professional written and spoken English skills.
● Flexible and willing to support different areas of the business when required.
Ideal candidates may be entry-level or have up to 2 years of relevant experience. Experience in e-commerce, administration, customer service, warehouse operations, or sales support would be advantageous, but training will be provided for the right candidate.
What We Offer
● A varied role within an established international business.
● Opportunity to develop practical skills across e-commerce, operations, sales, and distribution.
● A supportive and collaborative working environment.
● Performance-based bonus opportunities.
● Salary reviews linked to performance and company growth.
Work Location: Exeter, UK
Working Arrangement: In person
Pay: £26,500.00-£29,000.00 per year
Work Location: In person
