Job Overview
We are seeking a dynamic and strategic Corporate Planner who will serve as the primary supply chain planning liaison for key strategic customer accounts and business units, ensuring alignment between customer demand, supply availability, and delivery commitments. This role works closely with Business Unit (BU) Planners, Customer Service, Sales, Manufacturing, and Operations teams to proactively manage supply constraints, drive commitment accuracy, and provide timely communication to customers regarding supply status, shortages, and recovery plans.
The ideal candidate combines strong analytical skills with excellent communication and cross-functional coordination capabilities to support customer satisfaction, delivery performance, and revenue goals.
Responsibilities
- Customer Supply Management
- Act as the primary voice of supply to Customer service and Sales, providing proactive communication on supply availability, shortages, and recovery plans.
Shortage and Expedite Management
- Track and manage daily expedite requests, critical shortages, and delinquent orders.
- Monitor supply gaps and work with BU planners, manufacturing sites, and operations teams to drive timely resolutions.
- Escalate critical supply issues and coordinate recovery actions across internal stakeholders.
Demand and Supply Coordination
- Coordinate alignment between customer orders, forecasts, and supply commitments.
- Analyze demand changes and evaluate impacts on production capacity and customer delivery commitments.
- Partner with BU planners to ensure order commit dates are realistic and aligned with available capacity and material supply.
Commitment and Delivery Performance Management
- Consolidate delivery commitments against customer requests into standardized reporting tools.
- Monitor past-due orders, commitment adherence, and delivery performance metrics.
- Identify trends in supply shortages and recommend corrective actions to improve service levels.
Cross-Functional Collaboration
- Work closely with Manufacturing, Customer Service, Sales, and Operations to understand:
- Material shortages
- Production delays
- Delinquent order drivers
- Capacity constraints
- Facilitate discussions with planners and manufacturing teams to develop action plans for critical customer requirements.
Reporting and Supply Gap Analysis
- Coordinate and publish weekly, monthly, and quarterly supply reports.
- Perform supply gap analysis to identify risks against demand and forecast requirements.
- Develop and monitor execution plans to resolve problem parts and improve supply performance.
- Present key supply metrics, risks, and recovery actions to management and customer-facing teams.
Continuous Improvement
- Drive process improvements that enhance commitment accuracy, shortage visibility, and customer communication effectiveness.
- Support implementation of planning tools, reporting enhancements, and operational best practices.
- Participate in strategic customer account reviews and supply chain improvement initiatives.
- Lead weekly customer supply review meetings to discuss shortage parts, delivery commitments, capacity constraints, and mitigation plans.
- Coordinate customer-facing communications related to supply risks and delivery performance.
Skills
- Proficiency in SAP or similar ERP systems for data analysis, planning, and reporting purposes.
- Strong understanding of supply chain management principles and logistics optimization techniques.
- Experience with process improvement methodologies such as Lean or Six Sigma to drive efficiency gains.
- Mechanical knowledge relevant to manufacturing or assembly environments for troubleshooting and process evaluation.
- Familiarity with quality control standards and practices to ensure compliance throughout production cycles.
- Ability to coordinate cross-functional teams effectively while managing multiple projects simultaneously.
- Excellent communication skills to clearly articulate plans, present findings, and facilitate collaboration across departments.
Required Skills and Qualifications
- Bachelor's degree in Supply Chain Management, Business, Industrial Engineering, Operations Management, or related field.
- 3+ years of experience in supply chain planning, customer planning, demand planning, production planning, or account supply management.
- Experience managing customer delivery commitments, shortage resolution, and cross-functional coordination.
- Strong analytical skills with advanced proficiency in Microsoft Excel. Experience working with ERP/MRP systems such as SAP, Oracle, or equivalent.
- Excellent communication and presentation skills. With the ability to effectively communicate with customers and cross-functional teams across global regions
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills and Qualifications
- Semiconductor, electronics, or high-tech manufacturing industry experience.
- Experience supporting strategic or high-volume customer accounts.
- Knowledge of capacity planning, wafer planning, assembly/test operations, and supply allocation processes.
- Fluent in Mandarin
Pay: Up to £30,000.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
Work Location: In person
