INTRO
We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
> Have significant experience in an airline or airport operations environment with strong system and regulatory knowledge
> Thrive in fast-paced, high-pressure environments and are confident making decisions that impact large-scale operations
> Are passionate about continuous improvement and operational excellence
> Enjoy working collaboratively and influencing stakeholders across multiple teams
THE TEAM
This role sits within our Gatwick Operations team, reporting to the Director of Gatwick. You will be at the heart of one of our busiest and most high-profile bases, working closely with internal teams, airport partners, and ground handling providers to deliver a safe and efficient operation.
THE ROLE
As a Senior Ground Operations & Contracts Manager – Gatwick, you will be accountable for the success of the daily operation at our flagship base. Acting as the senior operational representative, you’ll play a critical role in real-time decision making, operational planning, and stakeholder coordination.
> Act as the senior easyJet operational representative at Gatwick, accountable for operational stability and delivery
> Lead coordination with Gatwick Airport, ground handlers, and the Integrated Control Centre to deliver the daily flying programme
> Own A-CDM performance, ensuring timelines and flight plans are optimised and targets are met or exceeded
> Develop and evolve SOPs in collaboration with internal teams and third-party partners to ensure consistent standards
> Identify operational risks and lead mitigation plans to protect performance and customer experience
> Represent easyJet in operational briefings, clearly communicating priorities and requirements
> Lead the response to operational disruption, making timely and effective decisions under pressure
> Drive a culture of continuous improvement through insight, analysis, and proactive feedback
Requirements of the Role
WHAT WE’RE LOOKING FOR
> Proven experience within airline or airport operations with strong operational and regulatory understanding
> Ability to assess complex situations quickly and prioritise effectively in a fast-moving environment
> Strong problem-solving capability with experience in structured or lean environments
> Excellent communication skills, able to translate complex information clearly for different audiences
> A collaborative leader who builds strong relationships and empowers others to deliver
> A proactive and resilient mindset with a focus on delivering operational excellence and customer outcomes
> Eligibility to obtain an airside ID pass, including 5-year referencing and background checks
WHAT YOU’LL GET IN RETURN
> Up to 30% maximum bonus
> PMI
> 7% pension contributions
> Excellent staff travel benefits
> 25 days of annual leave + bank holidays
> Annual credit towards an easyJet holiday
PRACTICALITIES
This full-time role will be based in Gatwick and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office. You may be required to work at other locations in the network with manager approval.
REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
