About Us
James Fisher Medical Centre is a busy General Practice located in a residential area of Bournemouth. We provide primary care services to 12,500 patients and employ over 50 hard working colleagues, both clinical and administrative.
The Role
We are seeking a part-time Medical Receptionist who is friendly, organised and committed to delivering excellent patient care and customer service.
The vacancy is part-time, working 14.5 hours per week as follows:
- Tuesday 1:00 pm to 6:00 pm
- Friday 8:00 am to 6:00 pm
General Practice is fast paced so if you thrive in a busy environment, we would love you to consider joining our friendly team.
Closing Date: 25 August 2026
Job Responsibilities
- Act as the first point of contact for all visitors to the practice and at all times be professional, polite and efficient
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
- Signpost patients to the most appropriate professional or correct service as per care navigation training
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- All other reception duties as required.
Experience/Qualifications
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting (Desirable)
- Must be an excellent communicator both spoken and written, with the ability to interact effectively with patients, colleagues and external stakeholders
- Clear, polite telephone manner
- Effective time management skills with the ability to plan and organize workload
- Strong IT skills, competent in the use of Office and Outlook
- SystmOne/EMIS/Vision or other clinical system, user skills (Desirable)
- Ability to work as a team member and autonomously
- Problem solving skills, with the ability to resolve patient complaints or issues effectively
- Ability to follow policy and procedure.
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
