Are you an experienced Sales Administrator who enjoys being at the heart of a busy sales operation?
Do you have strong order processing and customer service experience, good attention to detail and the confidence to work with customers, sales teams and internal departments to make sure everything runs smoothly?
If you're organised, commercially aware and enjoy taking ownership of orders from start to finish, we'd love to hear from you.
About the role
Ecoflam UK is looking for a Sales Administration Specialist to join our UK Sales Office.
This is an important role within the sales team, acting as a key link between sales representatives, customers and our central office. You'll play a hands-on role in managing the complete order process, from quotations and order entry through to delivery, while ensuring customers receive a professional and responsive service throughout.
You'll be responsible for helping to keep our UK & Ireland orders moving efficiently, working closely with colleagues across Sales, Logistics, Warehouse, Finance and Technical teams.
This is a great opportunity for an experienced Sales Administrator who enjoys a varied role, working with people, systems and data, and who takes pride in getting the detail right.
What you'll be doing
Process and verify customer orders accurately and efficiently using internal systems.
Prepare and issue quotations, order confirmations, and sales documentation.
Liaise with customers regarding product availability, pricing, lead times, and delivery updates.
Coordinate with logistics, warehouse, finance, and technical departments to ensure smooth order fulfilment.
Support the external sales team with administrative and operational tasks.
Maintain accurate customer and sales records within internal systems.
Handle customer enquiries and order acknowledgements professionally via phone and email.
Monitor outstanding orders and proactively communicate any delays or issues.
Assist with forecasting, reporting, and weekly sales data analysis.
Support key account administration and project tracking activities.
Ensure compliance with company procedures, pricing structures, and commercial policies.
Any other reasonable tasks assigned within the Sales Administration area of responsibility.
What we're looking for
We're looking for someone who is organised, reliable and customer-focused, with the ability to manage multiple priorities while maintaining a high level of accuracy.
You'll ideally have:
At least 2 years' experience in sales administration.
Experience of order processing within a busy commercial environment.
Strong customer service and communication skills, both written and verbal.
Good attention to detail and the ability to work accurately with pricing, orders and customer information.
Experience using Microsoft Excel.
Experience using SAP and/or CRM systems.
The ability to build effective working relationships with customers, sales colleagues and internal departments.
A proactive approach to identifying and resolving issues rather than simply passing them on.
GCSE Maths and English at Grade C/Level 4 or above, or equivalent.
Experience within the heating, HVAC, engineering or technical products industry would be an advantage, but isn't essential.
What makes this role different?
This isn't simply an administrative role where you're processing paperwork.
You'll be a key point of contact for customers and the sales team, helping to manage orders, solve problems, coordinate with different departments and make sure customers receive the service they expect.
You'll have visibility across the sales process and the opportunity to develop your knowledge of products, customers, commercial operations and the heating industry.
If you're someone who likes to be busy, enjoys working with people and takes pride in keeping things organised and running smoothly, this could be a great next step for you.
Ready to join us?
If you have strong sales administration and order processing experience and you're looking for a role where you can make a real contribution to a successful sales team, we'd love to hear from you.
Apply today and let's start a conversation!
Please note: this role is based at our Ecoflam UK office in Worcester, so you must live within a reasonable commuting distance.
Pay: From £25,000.00 per year
Application question(s):
- Do you live within a reasonable commute to Worcester?
Experience:
- sales administration: 2 years (required)
- order processing: 1 year (required)
Work Location: In person
