About us:
Our mission is to empower and inspire vulnerable citizens by fostering a culture of passion, respect, integrity, and innovation. We strive to create a sustainable and inclusive community where every individual is valued and empowered to reach their full potential.
Job Overview:
To provide housing related support to people who are homeless to enable them to maintain their tenancies and to achieve their aspirations for independent living.
This job description is generic and applies to all housing support workers. The duties will be determined by the individual needs of the users being supported. The context in which support is provided may vary according to the users’ living environment, housing management and support, housing management only or floating support only.
Support provided will be weekly and will be based around each individual's needs, focussing on but not exclusively substance misuse, mental health, benefits, housing and property bidding, independent living skills to ensure they are in a position to move on into independent living
Key Responsibilities:
Support Services
- Identify users’ individual support needs and, through consultation and agreement with the user
(and, where appropriate, their manager), devise and implement suitable support plans to
ensure that identified support needs are met.
- Encourage and support tenants to live as fully and independently as possible within the local
community, providing information, emotional, organisational and practical support and training
as appropriate.
- To carry out risk assessments as and when necessary due to the changing needs and
aspirations of users.
- Organise and provide appropriate support for tenants preparing to move-on to greater
independence, including support through the move and resettlement into their new home.
- Contribute to the protection of service users from abuse, and support service users when they
are distressed raising appropriate issues to manager or safeguarding.
- Liaise with other housing, health and social care professionals, benefits, welfare and
advocacy agencies, and other landlords as appropriate.
- Advocate for tenants where appropriate
- Collect rent and or service charge from tenants on a monthly basis, supporting tenants should they fall into arrears with this.
Property Maintenance (Ability HA tenancies only)
- Report, order and inspect day to day repairs and estate maintenance, monitoring the
performance of the Association’s contractors.
- Ensure that fire and other equipment is regularly serviced, tested and complies with health and safety requirements.
- Record weekly/ monthly health and safety checks.
- Carry out risk assessment and hazard reporting in line with health & safety policy and
procedures.
Staff & Team working
- Work within a team, supporting colleagues and attending team meetings, recording and
sharing information appropriately and confidentially.
- Keep up to date with issues relevant to housing & support, welfare benefits and other relevant
legislation.
- To undertake all core training required for this post and other training and professional
development activities as required.
- Undertake other delegated tasks and responsibilities that fall within your capabilities.
- To be aware of Ability’s values, policies & procedures that are current at any time and always to carry out duties accordingly.
- To comply at all times with the Association’s legal, contractual and regulatory responsibilities in relation to the above duties.
This job description is a non-exhaustive summary of your role and is non-contractual. In addition to the above, you may be required to undertake additional duties in order to properly execute your role. This job description is subject to variation from time to time in order to meet the changing needs and requirements of our industry, as well as customer and business demands.
The experience requirements above are provided for guidance purposes; however, we would welcome applications from candidates with more or less relevant experience who can demonstrate their suitability for the role.
Job Type: Full-time
Pay: £24,784.50 per year
Benefits:
- Company pension
- Health & wellbeing programme
Application question(s):
- Do you have access to your own vehicle for daily use?
Experience:
- Support Worker: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Willingness to travel:
Work Location: In person
