About the Role
The role of Technical Assessor/Advisor is crucial in establishing Elmhurst as the leading training and qualification provider in our industry. This position is responsible for assessing, supporting, delivering, developing, and promoting Elmhurst Energy's external training services. The Technical Assessor/Advisor serves as a business advocate, actively promoting the Elmhurst brand and playing a vital role in achieving our vision of becoming the leading independent provider of building energy rating expertise, training, and qualifications.
What can I expect to do in the role?
To maintain and enhance the quality of our services, all team members are expected to uphold the highest standards of customer service. This includes demonstrating professionalism, clear communication, responsiveness, and a proactive approach to resolving client queries and concerns. Every interaction should reflect our commitment to excellence, ensuring that clients feel valued, informed, and supported throughout their training journey with us.
Offering high levels of front-line support to our learners through the provision of excellent technical guidance mainly by online assessment feedback, telephone and email communications. This role also includes development of training materials, delivering portfolio workshops, 1-2-1 sessions and technical training to learners. The successful candidate will also utilise our online portfolio system to manage and review candidate progress efficiently.
If you are not already qualified as a Level 3 Domestic Energy Assessor (DEA), full accredited training will be provided.
Future development may also include the A1 CAVA Vocational Assessing qualification along with our other qualifications aligning with our business needs and growth. These include but are not limited to OCDEA, NDEA, Retrofit Assessor and Retrofit Coordinator.
About you
People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent.
We are seeking an individual who possesses a strong 'Can-Do' attitude, willing to go the extra mile to provide a positive customer experience.
Our Ideal candidate will have:
✅ The role is technical so requires good attention to detail and ability to perform calculations, analyse information and identify issues
✅ An excellent communicator, able to convey complex technical information in a clear, concise, and accessible manner to a wide range of audiences.
✅The ability to provide high levels of customer service in a busy technical environment
✅ An eye for detail and instructional design, with the ability to produce accurate, engaging, and learner-centred content that supports knowledge development and achievement.
Preferred (but not essential) skills and qualifications:
✅ Have a background providing telephone, email and customer support.
✅ Have a Level 3 Certificate in Domestic Energy Assessment (DEA) or another relevant energy assessment and retrofit qualification.
✅ Have a Level 3 Certificate in Assessing Vocational Achievement (CAVA).
✅ Have experience assessing qualifications, invigilating exams or delivering training to learners
Job Type: Full-time
Pay: From £26,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Application question(s):
- Please let us know why you would be interested to work with Elmhurst?
- The role requires 4 days office based in Lutterworth. Have you considered this?
Work Location: In person
