Job Summary
We are seeking a proactive and detail-oriented Administration Support Assistant to join our dynamic team. In this role, you will be the backbone of our administrative operations, ensuring smooth daily functions and providing essential support across departments. Your energetic approach and organizational skills will help maintain an efficient office environment, enabling the team to focus on their core objectives. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a vibrant workplace culture.
Key Responsibilities
General Administration
- Provide day-to-day administrative support to the Managing Director, Operations Manager and wider team.
- Maintain accurate company records, documents and filing systems.
- Manage incoming and outgoing correspondence, including emails, letters and documentation.
- Prepare reports, spreadsheets and documents as required.
- Maintain organised electronic and paper-based filing systems.
- Support the implementation and improvement of office systems and procedures.
- Assist with general office administration and business support tasks.
Customer Support & Communication
- Act as a professional and friendly point of contact for customers.
- Respond to customer enquiries by telephone, email and other communication channels.
- Schedule appointments, surveys, meetings and customer visits.
- Provide customers with project updates where appropriate.
- Record customer queries, requests and concerns and ensure they are communicated to the relevant team members.
- Support the customer journey from initial enquiry through to project completion.
- Help maintain the company's reputation for excellent service and communication.
Project Administration
- Provide administrative support to the Operations Manager and Site Supervisors.
- Maintain accurate project records and documentation.
- Update project trackers, schedules and progress reports.
- Assist with preparing project information, specifications and customer documentation.
- Maintain records of drawings, approvals, variations and project communications.
- Support project completion processes, including handover documentation and customer records.
- Ensure operational paperwork is completed and filed correctly.
Employee & Subcontractor Support
- Maintain subcontractor records and compliance information.
- Assist with coordinating subcontractor details and availability.
- Support communication between office staff, site teams and subcontractors.
- Assist with organising meetings, briefings and internal communications.
- Help ensure all required documentation is current and accessible.
Supplier & Materials Administration
- Assist with supplier communication and administration.
- Support the ordering and tracking of materials where required.
- Maintain records of purchase orders, deliveries and invoices.
- Liaise with suppliers regarding delivery schedules and documentation.
- Assist the operational team in ensuring materials are available when required.
Health & Safety & Compliance Support
- Assist with maintaining Health & Safety records and documentation.
- Keep training records, certificates and compliance documents up to date.
- Support preparation for audits, inspections and reviews.
- Ensure company documentation is correctly stored and easily accessible.
- Assist the management team with compliance administration.
Systems & Process Improvement
- Maintain accurate data within company systems.
- Update customer databases, project management systems and internal trackers.
- Identify opportunities to improve administrative processes.
- Support the introduction of new systems and procedures.
- Maintain confidentiality of customer, employee and company information.
- Prior office experience demonstrating familiarity with administrative procedures.
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools (Gmail, Drive, Calendar).
- Experience with data entry and maintaining organized records in a fast-paced environment.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Demonstrated ability to handle phone calls professionally while maintaining courteous communication standards.
- Clerical experience involving document preparation, filing systems, and basic bookkeeping using QuickBooks is preferred.
- Familiarity with office equipment such as printers, scanners, and telephones is advantageous.
Skills & Experience
Essential
- Previous experience in an administrative, office support or customer service role.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Good working knowledge of Microsoft Office and computer systems.
- Ability to manage multiple tasks and prioritise effectively.
- Professional and approachable manner.
- Ability to work independently and as part of a team.
Desirable
- Experience within construction, property improvement, refurbishment or a trade-based business.
- Experience supporting project teams or operational departments.
- Knowledge of construction terminology.
- Experience using CRM, project management or scheduling systems.
- Experience dealing with customers, suppliers and subcontractors.
Personal Attributes
- Highly organised and reliable.
- Professional, friendly and approachable.
- Strong attention to detail.
- Positive attitude and willingness to support others.
- Able to manage changing priorities in a busy environment.
- Takes ownership of tasks and ensures they are completed.
- Customer-focused with a commitment to providing excellent service.
- Enjoys working as part of a growing team.
Join us as an Administration Support Assistant and become a vital part of our energetic team! Your dedication will help us create a seamless office environment where productivity thrives and every task is handled with enthusiasm and precision.
Pay: £12.71 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
