Overview
Position: Caseworker
Reports to: Chief Executive Officer (CEO)
Location: Hybrid – based partly in our Southampton office and partly working from home. Travel across Hampshire, Isle of Wight, and Dorset may be required, with online delivery across England and Wales.
Role Purpose
We are seeking an experienced, resilient, and practical Caseworker to join our support team and help deliver high-quality, inclusive services for trans and gender questioning individuals. This hands-on role involves direct engagement with clients, providing one-to-one casework and offering both emotional and practical support.
The ideal candidate will have strong experience in case management, ideally within the trans or LGBTQ+ community. They must be confident managing complex and sensitive cases, able to maintain professional boundaries, and committed to promoting the wellbeing and empowerment of trans individuals.
We are looking for someone who is curious, proactive, self-motivated, and energetic - someone who takes initiative, is eager to learn, and thrives in a dynamic, person-centred environment. They should be calm under pressure, solutions-focused, and grounded. A background in casework, counselling, social work, or support services is essential. Relevant qualifications would be an advantage.
Working Arrangements
This is a 16-hour per week hybrid role, based in Southampton.
The role combines home working with regular attendance at our Southampton office, together with occasional travel across Hampshire, the Isle of Wight and Dorset. This is not a fully remote position.
As many of our members are only available outside standard working hours, some of the contracted hours will need to be worked in the evenings. There is also a requirement to be available on Mondays 10am-2pm. The working pattern will be agreed with the successful candidate and will include flexibility to meet the needs of the service.
About You
Qualifications and Experience
- Substantial experience in casework, counselling, or support work – ideally within LGBTQ+ or other marginalised communities.
- Experience managing caseloads and delivering one-to-one client support.
- Experience working collaboratively in a team-based support environment.
- Counselling or social work qualification (e.g., Level 4 or equivalent), or significant relevant experience.
Knowledge and Skills
- Strong understanding of safeguarding principles, mental health issues, and the needs of vulnerable individuals.
- Skilled in managing sensitive and complex client issues with professionalism.
- Good working knowledge of referral pathways and local/national support services.
- Excellent organisational skills and the ability to manage multiple priorities.
- Strong written and verbal communication skills with a compassionate, non-judgemental approach.
Personal Attributes
- Grounded and calm under pressure.
- Highly resilient with strong professional boundaries.
- Practical, flexible, and solution-focused.
- Strong team player who values collaboration.
- Passionate about inclusive, person-centred support for trans individuals.
Why Join Us?
This role offers the opportunity to make a meaningful impact in the lives of trans individuals through practical, compassionate, and professional support. You’ll be joining a values-driven team committed to inclusion, dignity, and wellbeing for all.
To apply:
Please submit a covering letter and CV. In your covering letter, we’d like you to address the following:
- Outline your relevant experience supporting trans, LGBTQ+, or other marginalised communities in a casework or support role.
- What makes you a strong fit for a hands-on caseworker role that requires both emotional support and professional boundaries?
- Why are you interested in working with our organisation and supporting trans individuals at this time?
The deadline for applications is 31st August 2026. Interviews will be held in early September, with a proposed start date of 1st October for the successful candidate.
Applications will be reviewed as they are received, and we reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are encouraged.
Beyond Reflections is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and particularly encourage applications from people with lived experience relevant to the communities we support.
Job Type: Part-time
Pay: Up to £15.00 per hour
Benefits:
- Casual dress
- Company pension
- Work from home
Ability to commute/relocate:
- Southampton SO15 1GX: reliably commute or plan to relocate before starting work (required)
Experience:
- casework: 2 years (required)
Work Location: Hybrid remote in Southampton SO15 1GX
