There’s plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of “one in five”, we have launched our new goal – Mission 365 – targeting £365 million of sales.
We're looking for a customer-focused Client Support Specialist to join our Commercial team, supporting our CTD and Parkside customers. In this role, you'll play a key part in building and strengthening relationships with our clients, ensuring they receive exceptional service while helping to identify opportunities to grow and develop our business.
Combining strategic thinking with hands-on account management, you'll act as a trusted partner to customers, understanding their needs, resolving challenges, and delivering solutions that add real value. Working closely with internal teams, you'll help drive customer satisfaction, loyalty, and sales growth through outstanding service and support.
You will:
- Be the primary point of contact for clients, building strong relationships based on outstanding service
- Deliver first-class support to our Account Managers, helping to manage client relationships and coordinate projects from enquiry through to completion.
- Identify opportunities to grow existing customer accounts and maximise business potential.
- Follow up sample requests and leads, working closely with Account Managers to convert opportunities into sales.
- Monitor sales performance alongside Account Managers and contribute to plans that achieve and exceed targets.
- Re-engage lapsed customers and proactively contact prospective clients to generate new business opportunities.
- Respond promptly to customer enquiries, resolving issues quickly and escalating where necessary to ensure a positive customer experience.
- Maintain accurate customer, project, and lead information within the CRM system.
- Support Sales Managers with project specifications and customer requirements.
- Keep clients informed with regular updates on current and upcoming orders.
- Conduct regular check-ins with key customers to identify new project and order opportunities.
- Deliver excellent after-sales support, ensuring long-term customer satisfaction and loyalty.
We're looking for a highly organised and proactive individual with proven experience in account management and sales, a strong understanding of sales principles and customer service best practices, and a track record of achieving targets. You'll be an exceptional communicator with excellent written and verbal communication skills, able to build strong relationships with customers and colleagues alike. The successful candidate will thrive in a fast-paced environment, work effectively both independently and as part of a team, and demonstrate strong problem-solving abilities with a customer-focused mindset. A willingness to learn, a positive attitude, and a commitment to delivering high-quality service while contributing to a supportive and collaborative team culture are essential.
In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 20% of your base salary). Then there’s a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
Diversity, Equity and Inclusion
At Topps Group we believe that diversity isn’t just a box to tick. We are committed to creating an authentic ‘One Topps’ culture, where our colleagues feel included and supported regardless of who they are or where they are from
We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know—we’re here to support you.
Join us in shaping a culture where inclusion is more than a policy—it’s a daily practice.
