Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Fortnum and Mason are looking for a commercially minded Assistant Merchandiser to support the Gifting & Jewellery category. This role plays a key part in driving stock availability, supporting sales growth and ensuring smooth day-to-day trading through accurate forecasting, order management and strong cross-functional relationships.
Key interfaces:
You will work closely with a wide range of stakeholders across the business, including:
Merchandising and Buying teams
Commercial Finance, Marketing, Retail, Online and Hospitality teams
Supply Chain & Distribution Centre
External suppliers and logistics partners
Trading, Forecasting & Stock Management
Support the development of sales forecasts using historical data, current trading performance and seasonal trends
Monitor stock availability to ensure optimal balance between sales opportunity and stock risk
Maintain a clear understanding of Grade A and B lines, including stock levels, orders, pricing, promotions and risks
Track and report against key merchandising KPIs such as availability, stock holding and weeks’ cover
Order & Supplier Management
Place and manage all purchase orders for the Gifting & Jewellery department
Proactively chase and expedite orders to achieve On Time In Full (OTIF) delivery targets
Ensure order data accurately reflects quantities, delivery dates and stock due
Communicate delivery delays or failures clearly, highlighting impacts and proposed actions
Raise Supplier Compliance Charges where appropriate and maintain supporting reporting
Build strong working relationships with suppliers, warehouse, DC, retail and online teams
Line Card & System Administration
Own the maintenance of departmental line cards, ensuring product, pricing, cost and supplier information is accurate and up to date
Support new line set-up, range changes and product exits in line with the seasonal critical path
Support with Admin maintenance of Relex, supporting system accuracy, data integrity and continuous improvement
Reporting & Communication
Produce accurate, timely reporting to support trading and stock decisions
Communicate effectively, flagging risks and opportunities early
Support the wider merchandising team through strong organisation, prioritisation and attention to detail
Role Specific Criteria (Experience/Behaviours/Technical Ability)
We expect the successful candidate to have the following skills and experience:
Previous experience in a merchandising, retail or supply chain role
Strong Microsoft Excel skills and confidence working with data
Excellent communication skills and the ability to work collaboratively across teams
High levels of organisation, attention to detail and the ability to manage multiple priorities
Resilience and a proactive approach in a fast-paced trading environment
A digital mindset and enthusiasm for improving processes and systems
Integrity, professionalism and the confidence to challenge constructively when required
We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.
In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.
