Overview
At Fairfax and Favor, we are not just a premium fashion brand - we are a community built on craftsmanship, excellence, and exceptional customer experiences. As we approach our busiest time of year, we are on the lookout for a passionate, Customer Care Coordinator to join our dedicated team, at our premium custom offices, based in Richard Johnston Park, Snetterton, NR16 2JU.
What you'll be doing
As a Customer Care Coordinator, you'll be the friendly voice and helping hand behind our premium customer experience. Your day-to-day will include:
- Efficiently processing customer orders to ensure fast and accurate deliveries that delight our customers
- Handling phone calls, emails, and live chats with professionalism and warmth, always ready to help and resolve queries
- Upholding company values, policies, and procedures while delivering exceptional service
- Resolving complaints and issues with empathy and efficiency, turning challenges into positive experiences
- Achieving Key Performance Indicators (KPI's), ensuring our high standards never drop
- Processing returns, exchanges, and refunds quickly and smoothly to keep our customers happy
What we are looking for
- A proactive and enthusiastic team player
- Excellent communication and problem-solving skills
- High attention to detail and a commitment to accuracy
- A genuine desire to deliver premium service every time
- Previous Customer Service experience
- Strong IT skills
- Over 18 Years of Age
Why join Fairfax & Favor?
- Be a part of a fast-growing, premium British brand
- Work with a passionate and supportive team
- Fantastic and generous staff discounts
- End of Contract bonus scheme
- Internal company events
- End of month free catered lunch event
- Career development opportunities
- A fun, flexible working environment where we focus on making it a truly great place to work!
Pay: £25,250.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Free parking
- On-site parking
Work Location: In person
