Job Summary
We are seeking a highly motivated Operations Supervisor to oversee daily activities. This role offers an excellent opportunity for individuals with strong leadership skills to contribute to operational excellence.
Key responsibilities
- Oversee the day-to-day performance of staff across the tea room, events room, and vintage retail shop.
- Ensure staff follow company procedures and maintain high standards of customer service.
- Carry out regular checks to make sure tasks are completed correctly and on time.
- Hold fortnightly one-to-one or team meetings with staff to discuss performance, training needs, and any concerns.
- Report staff performance, attendance, and any issues to the company managers.
- Support the induction and ongoing training of new employees.
- Monitor cleanliness, presentation, health and safety, and compliance across all departments.
- Encourage teamwork and maintain a positive working environment.
- Escalate disciplinary or performance concerns to the company managers, following company procedures.
- Assist managers with implementing new procedures and business initiatives.
Reporting structure
This role would:
- Supervise the 12 operational staff.
- Report directly to the Company Managers.
- Work under the guidance and direction of the Company Managers, who retain responsibility for strategic decisions, budgets, recruitment, and formal disciplinary matters.
Person specification
The ideal candidate would have:
- Previous supervisory experience in hospitality, retail, or events.
- Excellent communication and organisational skills.
- Confidence in managing people and giving constructive feedback.
- The ability to motivate staff and maintain high standards.
- Good problem-solving skills and the ability to prioritise tasks.
- Flexibility to work across all areas of the business as required.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
