Posted: 11/06/26
Recruiter: Quality Personnel Services Limited
Reference: 3121137842
Type: Permanent
Salary: £28,000 Annual
Location: Milton Keynes, Buckinghamshire
Description:
Job Overview: Looking after a key client taking calls from tenants regarding maintenance problems/issues and arranging an engineer to attend the property within set service level agreements.
You will have experience working within a customer centred environment, displaying team work - yet capable of lone working when needed. You will be self-motivated, have good communication and negotiation skills, be highly organised and enjoy a busy working environment with no day the same. You must be first class organiser and a common-sense thinker!
Hours: Office based Monday - Friday / 9.00am - 5:30pm with 30 mins for lunch.
Location: Head Office in Milton Keynes (Stony Stratford)
Benefits: 25 days paid holiday (exc. Bank holidays), Birthday Day-off, government pension scheme (NEST), overtime available, free parking, team building days/nights out. Bonuses subject to business and personal performance. Rota for extra day off every few weeks.
Main Role: Facilities Management
You will be reliable and flexible and have a positive approach to work.
Full training on their system will be delivered, during induction.
Duties include but are not limited to the following;
- Taking maintenance calls from tenants and operatives (by email and over the phone) You must have a good telephone manner.
- Organising the maintenance work to be carried out
- Ability to prioritise different repair/maintenance works (from replacing a loo seat to managing the installation of a new roof!)
- Dealing with contractors, obtaining quotes for larger projects that need to be carried out and issuing purchase orders
- Maintaining records on our bespoke in-house database
- Typing, amending and updating various reports
- Check and maintain Outlook client Inboxes
- Process contractor and client invoices
- Building a rapport with people, clients and contractors at all levels
- Attending to queries should they arise with a good sense of problem solving
- General admin support
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
