Polish Learning Advisor
Polish-Speaking | North Finchley, London N12 | Permanent
Role Overview
We are seeking a dedicated and personable University Admissions Advisor to join our team on a permanent basis. This role is central to supporting Polish nationals living in the UK who are exploring their higher education options. You will be their trusted point of contact, guiding them through the landscape of UK university choices with empathy, expertise, and professionalism.
Key Details
- Location: Office-based, North Finchley, London N12 (full-time in-office)
- Contract: Permanent, employed member of staff
- Hours: 25–30 hours per week
- Languages required: Fluent Polish (essential); proficient English (essential)
Key Responsibilities
- Advise prospective learners on the range of UK university options available to them, tailoring guidance to each individual's background, goals, and circumstances
- Build and maintain strong relationships with Brazilian-national learners, communicating fluently in Portuguese to ensure clarity and confidence throughout the admissions journey
- Handle enquiries and ongoing communications professionally via telephone, email, and messenger services
- Conduct video call consultations with prospective students, delivering a warm, professional, and informative experience
- Maintain accurate and up-to-date records of all learner interactions and progress using the company CRM system
- Support learners through each stage of the enquiry and application process, signposting next steps clearly
- Collaborate with colleagues to share insights on learner needs and continuously improve the advisory service
Person Specification
Essential:
- Fluency in Polish (spoken and written) — this is a non-negotiable requirement of the role
- Strong command of English, both written and verbal
- Excellent telephone manner — confident, clear, and professional
- Proficient in written communication, including email and messaging platforms
- Comfortable conducting video calls and virtual consultations
- Organised, detail-oriented, and able to manage multiple learner cases simultaneously
- A genuine interest in education and a commitment to helping others achieve their goals
Training & Development
Full training will be provided on all internal systems and software, including our CRM platform and any relevant tools. We are committed to investing in your development and ensuring you have everything you need to succeed in this role from day one.
Working Environment
You will be working from our office in North Finchley, N12, as part of a close-knit and supportive team. This is a full-time in-office role — we value the energy and collaboration that comes from working together in person. Our learners are predominantly Brazilian nationals who have relocated to the UK, and your cultural understanding and linguistic skills will be invaluable in making them feel heard and supported.
Pay: £20,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
Work Location: In person
