Pay: £23,123.20 per year
Job description:
Operations Advisor – Revenue & Recovery Warrants
Location: Fleetwood, FY7 7DR
Job Type: Full-Time | Permanent
Salary: £23,123.20
Hours: 35 hours per week
About the Role
We're looking for a proactive and detail-oriented Operations Advisor to join our Revenue & Recovery Warrants team. In this role, you'll play a vital part in supporting the end-to-end warrants process, helping to deliver effective debt recovery solutions while ensuring positive customer outcomes, regulatory compliance, and excellent stakeholder engagement.You'll work closely with internal teams, external field agents, and third-party partners to manage customer cases, support operational activities, and ensure processes are completed accurately and efficiently.If you're highly organised, enjoy problem-solving, and are passionate about delivering outstanding customer service, we'd love to hear from you.
What You'll Be DoingWarrant Operations & Debt Recovery
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Manage and support the end-to-end warrants process across customer accounts.
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Prepare and process documentation for court applications and warrant activity.
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Review customer accounts and analyse debt information to determine appropriate recovery actions.
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Liaise with field teams, warrant agents, and external partners to ensure cases progress efficiently.
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Monitor appointments and case activity, maintaining accurate records and identifying opportunities for process improvements.
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Escalate complex or high-risk cases where appropriate.
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Assess customer circumstances, including affordability and vulnerability, to support fair and appropriate debt resolution.
Customer Service & Stakeholder Management
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Take ownership of customer cases, ensuring commitments are met and queries are resolved professionally.
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Communicate confidently with customers via telephone and email, delivering an excellent customer experience.
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Act as a key point of contact for internal and external stakeholders.
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Identify recurring customer issues and work collaboratively to improve processes and outcomes.
Operational Support
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Provide administrative support to the Revenue & Recovery team.
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Maintain accurate customer records across multiple systems.
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Prioritise and manage a varied workload while meeting deadlines in a fast-paced environment.
Compliance & Continuous Improvement
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Ensure all work complies with company policies, regulatory requirements, and data protection standards.
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Follow debt recovery and vulnerability guidelines to achieve positive customer outcomes.
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Identify operational risks and recommend improvements to enhance efficiency, compliance, and customer experience.
About You
We're looking for someone who is organised, analytical, and enjoys working in a collaborative environment.Essential Skills & Experience
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Strong organisational and administrative skills with excellent attention to detail.
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Ability to manage multiple priorities in a fast-paced environment.
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Excellent analytical and problem-solving skills with the ability to make informed decisions.
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Strong communication and interpersonal skills.
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Ability to build effective working relationships with colleagues, customers, and external partners.
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Confident using multiple systems and maintaining accurate records.
Desirable
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Experience in debt recovery, warrants, metering, revenue protection, or a similar operational environment.
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Understanding of vulnerability, affordability, and debt management processes.
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Knowledge of regulatory and compliance requirements within a customer-focused environment.
Why Join Us?
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Be part of a supportive and collaborative team.
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Opportunity to make a real difference to customers while ensuring fair and compliant outcomes.
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Ongoing training and development opportunities.
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Competitive salary and benefits package.
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Career progression within a growing organisation.
If you're looking for a role where you can combine operational excellence, customer service, and problem-solving in a rewarding environment, we'd love to hear from you.
Apply today and join our Revenue & Recovery team!
