About Student Cribs:
Student Cribs is a fast-growing private equity backed property management company which acquires, refurbishes, lets, and manages stylish student housing. To date we are the largest non-PBSA owner operator in the UK. The company has acquired and developed a portfolio of over 1,200 properties with 5,200 tenants in 25 University cities across the UK and have rapid growth plans with a current portfolio of £500m projected to expand to £1billion over the next 5 years.
Responsibilities:
The Lettings Assistant plays a key frontline role in driving occupancy and enhancing the Student Cribs brand experience. You will be responsible for conducting high-quality property viewings, converting enquiries into bookings, and supporting the wider city team to maximise lettings performance.
This is a fast-paced, customer-facing role where enthusiasm, energy, and attention to detail directly contribute to commercial success.
Key Responsibilities
- Conduct in-person and virtual property viewings to prospective tenants and guarantors delivering engaging and informative viewing experiences.
- Follow up promptly with prospective tenants to drive conversion.
- Support the team in achieving occupancy and lettings targets.
- Report on feedback from viewings to identify trends and opportunities for improvement.
- Respond to phone, email, and online enquiries in a timely and professional manner.
- Support the progression of applicants from enquiry to signed tenancy.
- Assist with tenancy administration and documentation as required.
- Support marketing initiatives and local promotional activity.
- Provide feedback to City/Lettings Manager on market conditions and demand.
- Assist during peak season with flexible working hours where necessary.
- Assist with tenant handover over the summer periods.
Requirements
- Strong communication and interpersonal skills.
- Confident, personable, and proactive attitude.
- Target-driven mindset with a desire to contribute to commercial results.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced, seasonal environment.
Desirable
- Previous experience in lettings, property, hospitality, retail, or sales.
- Experience working with students or in customer-facing roles.
- Knowledge of the local student market.
- Full UK driving licence (depending on city requirements).
Remuneration & Benefits
- Schedule: Monday – Friday with option of some weekend working in peak times.
- Hours: 10:00-19:00 with an hour lunch break - 40 working hours per week.
Pay: £13.00 per hour
Benefits:
- Enhanced maternity leave
- Enhanced paternity leave
Work Location: On the road
