Job Overview
Working at KDDI Europe's Network Operation Centre in London Docklands. The main purpose of the division is to maintain KDDI services up & running and the restoration of the customer networking issues 24/7 basis. Problem solving mind/skill is essential.
This position is an integral & important part of the Global Network Operation of KDDI HQ. The ability of the GNOC Tech team to provide & maintain our products & services means that there is a large dependency on this role. The ability and willingness to travel freely within EMEA+CIS and other regions are essential.
Duties
- Receive complaints from customers & report back to customers on the progress/result of troubleshooting.
- Identify source of problems and propose solutions as a preventative action.
- Handle KDDI Japan domestic services, contacting customers & domestic teams in Japan.
- Maintain secure operations and keep the environment safe and tidy.
- Set priorities and resolve the problem proactively.
- Share test plans with relevant co-workers before carrying out the affected circuit test with partner carriers.
- Troubleshoot with relevant counterparts such as HQ in Tokyo, European Network Providers & HCM GNOC.
- Recording relevant information onto KDDI's ticketing systems.
- Escalate matters when necessary to the team and other relevant divisions Information sharing within the team and training the team when necessary.
- Housing support when requested.
- Create monthly reports for customers.
- Access arrangement and maintenance notification arrangements with relevant parties.
- Update documentation including Typo3 documents for A/B end customer.
- Ad hoc requests from your line manager.
Requirements
- Fluent business level English and Japanese (reading, writing, listening and speaking) is essential.
- Good communication skills are essential.
- Experience of customer service or call centre operation is an advantage (Salary level 1)
- Adding to communication skills, following network skills are beneficial (Salary level 2)
- Networking Protocol as examples:
- Ethernet, TCP/IP, MPLS
- ADSL, SDSL, and Fibre cabling
- Server or Firewall and Cisco experience are an advantage
- Windows Application (Word, Excel, PPT and Visio)
We’re excited to hear from talented individuals who are passionate about telecommunications and innovation. If you’re ready to take the next step in your career, please submit your application at [email protected] (reference 26/01).
We are an equal opportunity employer and welcome applicants from all backgrounds. Applications will be reviewed on a rolling basis, so early submission is encouraged.
Job Types: Full-time, Permanent
Pay: £29,000.00-£33,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
Language:
Work Location: In person
