Job Purpose:
To provide practical support, emotional reassurance, and benefits advice to visually impaired people and their families, enabling them to maintain independence and improve quality of life. The role is primarily community-based, with a focus on domiciliary visits.
Key Tasks:
- Client Support & Visits
- Visit newly referred clients and provide ongoing support tailored to individual needs.
- Offer reassurance, empathy, and guidance to those experiencing emotional distress related to sight loss.
- Advise on facilities, resources, and equipment to support independent living.
- Benefits Advice & Advocacy
- Provide advice, carry out benefits checks, and support clients with benefit applications.
- Help clients and carers maximise financial support available to them.
- Build strong links with social services, health professionals, and other agencies.
- Work collaboratively with volunteers and colleagues to deliver holistic support.
- Maintain accurate records of client interactions and outcomes.
- Submit reports and update the Chief Executive on developments.
- Uphold the values and reputation of the Society.
- Cover colleagues’ caseloads when required.
- Undertake training and development to remain up to date in relevant areas.
Person specification
Essential:
Excellent listening and communication skills.
Empathy, patience, and ability to support people through challenging times.
Organisational skills and ability to manage a caseload.
Willingness to travel across the designated area.
Desirable:
Experience in advice, benefits support, or social care.
Knowledge of issues facing visually impaired people (training provided).
Support and benefits
Regular one-to-one supervision with the Chief Executive.
Peer support from colleagues.
Equipment provided: mobile phone, lone worker fob, laptop, printer.
All reasonable travel expenses covered.
DBS check required.
Job Type: Part-time
Pay: From £27,417.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Employee mentoring programme
- Flexitime
- Work from home
Education:
- GCSE or equivalent (required)
Experience:
- Client services: 2 years (required)
Willingness to travel:
Work Location: In person
