Student Education and Experience (SEE) works to enable an excellent experience for students during their time at the University of York, providing information, advice, guidance and support to students from enrolment through to graduation. SEE also provides advice and guidance to colleagues across the University who rely on its expertise and processes to support the student lifecycle. The work of the Service is also critical in ensuring that the University meets a number of statutory compliance duties.
The Student Administration section comprises c.60 staff who deliver a range of business critical services across eight key teams - Exams & Graduation, Visa Compliance, Complaints, Special Cases, Student Financial Support, Progression & Awards, Student Records and Operational Data Services. These final three teams are joined together under a division known as Student Data Services.
This role is a Student Administrator who will have the opportunity to learn and work on delivering services across our Student Data Services portfolio, with a particular focus on Student Records work - managing business critical processes, implementing associated policies and contributing to service improvement activity.
You will use your strong IT, analytical and problem-solving skills to maintain the accuracy of the student record and help supervise a small team, leading on specific tasks whilst providing advice and support to colleagues and service users. Your work will support the student journey and ensure that our data management meets changing business needs and priorities.
- Strong IT skills, with the ability to use Microsoft and Google Suite products
- Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures to internal and external contacts
- Ability to review procedures and processes, ensuring they are fit for purpose and maximise efficiency; make recommendations for improvements as identified and implement agreed changes
- Strong analytical and problem solving skills
- Ability to write clearly and succinctly, and to maintain documentation for a variety of audiences, including user and technical documentation
- Excellent teamwork and interpersonal skills
- Experience of providing an excellent standard of customer service
- An energetic, professional and thorough approach to work, with an eye for detail
- A commitment to data quality and the accuracy of data management
- A proactive approach and the ability to use initiative in problem solving and developing service opportunities
Interview date: To be confirmed
For informal enquiries: please contact Emmeline Parmenter: [email protected]
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York’s commitments under the Disability Confident scheme.
