Service Coordinator (Maternity Cover)
Location: Dyce, Aberdeen
VIKING provides and services safety products that can save lives. And we work to make higher levels of safety affordable and manageable for shipowners, the offshore industry, rescue teams and fire departments around the globe.
We already lead our industry. But we never stop growing. So we often need new VIKINGs to grow with us.
Responsibilities
· Following internal communication standards and responding to service planning system inquiries
· Coordination and scheduling activities at the local station
· Service preparation and execution - how, who
· Process documentation quickly to enable invoicing towards customer
· Complaints and NCR handling
Tasks
· Receive enquiries and support on service quotations
· Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests.
· Ensure correct transportation documents
· Plan and manage service delivery cost-effectively
· Maintain and update capacity planning calendar, equipment, SOA stock and floor space
· Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
· Coordinate and follow up on supply of parts from suppliers/subcontractors
· Support technicians during service jobs and ensure checklists and manuals are available for technicians
· Manage complaints, report NCRs and assist with corrective actions
· Monitoring and closing all relevant work and service orders
· Issuing correct and timely invoicing in SAP (also for annual S30 invoicing without direct service flow)
· Issuing reports immediately and certificates related to service executed
· Optimize and reduce service communication flow
· Address improvement areas and contribute to potential solutions
Skills & Competencies
· Having a customer-oriented mindset
· Excellent customer contact (verbal and written)
· Fair understanding of the needs within the customer segment
· Technical understanding of service jobs
· Excellent coordination, planning, and follow up skills
· Being responsible and team-oriented
· Positive & motivated attitude towards customers & VIKING colleagues
· Working according to the VIKING values
Package Details:
Working hours: Monday – Friday 08h30 – 16h30
25 days holiday plus bank holidays, company pension, private medical care, death in benefit after a qualifying period.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- Private medical insurance
Experience:
- Office: 1 year (preferred)
Work Location: In person
