Treatment Coordinator (TCO)
Location: Leigh-on-Sea, Essex
Position: Full-Time / Part-Time (Including occasional late evenings/Saturdays)
Salary: Competitive Base (Dependent on experience) + Uncapped Performance Incentives
About Wisdom Dental
At Wisdom Dental, we don't just fix teeth—we transform lives by changing how people feel about themselves. We are a modern, high-end dental practice dedicated to exceptional clinical excellence and luxury customer care. We are seeking a charismatic, energetic, and empathetic Treatment Coordinator (TCO) to become the face of our cosmetic smile transformations.
The Role: Selling the Dream Smile
You do not need a dental background to excel in this role. We can teach you the clinical terminology. What we cannot teach is the natural warmth, emotional intelligence, and passion required to guide a person toward their dream smile.
As our TCO, you will own the non-clinical patient journey. You will act as a personal smile consultant, taking lifestyle inquiries from social media or our website and turning them into confident, life-changing treatment bookings (such as Invisalign, dental implants, and cosmetic bonding).
Key Responsibilities
- Consultation Excellence: Lead complimentary lifestyle consultations, listening to patients' goals, insecurities, and desires for their teeth.
- Overcoming Obstacles: Present comprehensive treatment pathways and handle financial conversations ethically, transparently, and confidently.
- Lead Conversion: Proactively manage, track, and follow up on practice inquiries across digital channels and internal referrals.
- Relationship Building: Act as the dedicated, single point of contact for patients from their first inquiry right through to their final reveal.
- Team Synergy: Work hand-in-hand with our principal dentists and front-of-house team to ensure a seamless, five-star guest experience.
What We Are Looking For
- The "Dream Smile" Passion: A genuine enthusiasm for cosmetics, aesthetics, and helping people achieve life-changing self-confidence.
- Proven Sales Track Record: Background in luxury retail, cabin crew, high-end car showroom car sales, property, or gym membership sales is highly desirable.
- Exceptional Communication: An active listener who can build immediate rapport, handle objections gracefully, and present value.
- Tech-Savvy & Organised: Comfortable managing a pipeline of leads, using digital systems, and maintaining meticulous detail.
What We Offer
- Competitive Base Salary: Recognising your unique talent and drive.
- Performance Incentives: Rewarding your direct impact on practice growth.
- Full Clinical Training: Complete onboarding to teach you everything you need to know about modern dentistry.
- In-House Benefits: Generous staff discounts on dental and cosmetic treatments.
- Culture: A supportive, progressive team in a beautiful Leigh-on-Sea practice.
Insider Application Tips
- Stand Out: We value personality over dental jargon. We highly encourage applicants from luxury retail, premium car showroom sales, and relationship management sectors to apply.
- Show Your Passion: In your application, don't just list your duties—show us your track record of connecting with clients emotionally and delivering high-value, life-changing outcomes.
How to Apply
If you have a gift for people and want to step into a rewarding industry where you literally sell smiles, we want to hear from you.
Please send your CV and a brief note telling us about a time you helped a client achieve a dream outcome to:
[email protected]
Benefits:
- Company events
- Company pension
- Employee discount
Work Location: In person
