Location: Tamworth
Job Type: Full-Time
About the Role
We are looking for a highly organised and proactive admin assistant to join our fast-paced Planning Department. This is a key role within the business, responsible for coordinating and optimising the daily schedules of our field engineering team to ensure maximum efficiency, productivity, and service delivery. Working closely with multiple departments, you will use our planning and routing systems to create efficient engineering routes, respond to changing priorities, and ensure all customer and contractual service level agreements (SLAs) are achieved.
Key Responsibilities
- Plan and optimise daily engineer routes to maximise efficiency and productivity.
- Communicate effectively with field engineers throughout the day.
- Respond promptly to client requests and scheduling requirements.
- Maintain accurate and up-to-date records within company systems.
- Liaise with the Stock Department to ensure engineers have the equipment and materials required for their appointments.
- Work closely with the Dialing Team to secure and manage customer appointments.
- Monitor workloads and make real-time adjustments to schedules where necessary.
- Ensure all service level agreements (SLAs) and operational targets are met.
Skills & Experience
- Strong administration skills
- Strong organisational and time-management skills.
- Excellent problem-solving abilities and a proactive approach.
- Re-active approach to day-to-day issues.
- Ability to work effectively in a fast-paced environment.
- High attention to detail and accuracy.
- Strong communication skills and confidence working with multiple teams.
- Ability to manage and priorities multiple tasks simultaneously
- Planning experience is not required for this role as full training will be provided.
What We Offer
- Continuous training and professional development.
- A competitive salary and comprehensive benefits package.
- Free on-site parking.
- The opportunity to work within a friendly, supportive, and collaborative team.
If you thrive in a busy environment, enjoy problem-solving, and take pride in keeping operations running smoothly, we'd love to hear from you.
Pay: Up to £25,700.00 per year
Benefits:
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
