STOP SCROLLING - If Unfinished Tasks, Messy Systems and Missed Follow-Ups Drive You Mad, Read This...
Let’s be honest:
Some people tolerate disorganisation.
They can see an unanswered email, an overdue task or information in the wrong place and think, “Someone will probably sort that.”
Other people can’t leave it alone.
They want to know what’s happening, who is dealing with it and when it will be finished. They spot mistakes other people miss, enjoy bringing order to moving parts and take genuine satisfaction from knowing everything is under control.
If that sounds like you, keep reading.
We’re Brilliant Decorators Ltd - a growing decorating company based in Yorkshire, delivering high-quality residential and commercial decorating projects all across the UK.
We’re looking for a Sales & Office Coordinator to join our York office and help keep the business organised, responsive and moving forward.
This is initially a part-time position, working Monday to Friday from 8:00am until 1:00pm, with the aim of developing it into a full-time 8:00am–4:00pm role within the next 12 months.
This Isn’t a “Wait to Be Given a Task” Role
We already have two excellent part-time admin assistants and established systems covering our enquiries, customers, quotes, projects and accounts.
The challenge is that there are a lot of moving parts.
We need someone who can see the bigger picture, monitor what needs doing and make sure important tasks don’t disappear between people.
You’ll be hands-on with administration, but your real value will come from taking ownership.
That means:
- Noticing when a customer is waiting for a response
- Checking that sales enquiries are moving through the correct stages
- Following up when tasks or information are outstanding
- Helping the office team prioritise when things get busy
- Answering routine questions and resolving everyday issues
- Providing dependable cover when either admin assistant is away
- Making sure the management team aren’t unnecessarily dragged into day-to-day questions
You will need the confidence to check progress on various tasks, ask questions and make sure agreed actions are completed.
Who We Want to Apply
We’re looking for someone who:
- Has an exceptionally keen eye for detail
- Naturally enjoys organising people, tasks and information
- Spots mistakes, gaps and unfinished work without having everything pointed out
- Takes responsibility for finding answers and solving straightforward problems
- Can follow established processes carefully and consistently
- Knows when to use initiative and when something genuinely needs escalating
- Can confidently follow up with colleagues when actions are outstanding
- Communicates clearly and professionally by telephone and email
- Remains calm when several things require attention at once
- Can prioritise based on importance - not simply whichever task appeared most recently
- Is friendly, reliable, trustworthy and honest
- Works well independently while also supporting the wider team
- Is comfortable using technology and learning new systems
- Has some understanding of AI and an interest in using it effectively
Most importantly, we want someone who genuinely cares whether the job has been done properly.
What You’ll Be Responsible For
Your responsibilities will include:
- Monitoring our sales pipelines and ensuring new enquiries receive a prompt response
- Supporting our existing admin assistant with lead qualification and customer follow-ups
- Making sure customer information and sales activity are recorded accurately
- Monitoring weekly, monthly and ad hoc office tasks
- Helping coordinate priorities across the office team
- Following up outstanding tasks, actions and missing information
- Handling routine questions from decorators and office staff
- Liaising between field staff and office staff to ensure processes are followed
- Providing cover for either existing admin assistant during holidays or absence
- Helping keep quoting, invoicing and customer communications up to date
- Checking company records, processes and systems for mistakes or missing information
- Keeping documents, systems and customer information organised
- Resolving everyday administrative and operational issues wherever possible
- Escalating important matters when management involvement is genuinely needed
- Regularly auditing tasks, processes and roles
The Boring but Important Stuff
- £14 per hour
- Monday to Friday
- Starting hours of 8:00am–1:00pm
- Office-based in York
- This is not a remote or hybrid position
- The aim is to develop the position into a full-time 8:00am to 4:00pm role within the next 12 months
- Training will be provided on our systems and processes
- Previous office or administrative experience is expected
Software and Experience
You should already have basic or intermediate experience with:
- Microsoft Office
- Google Drive, Docs and Sheets
Experience with any of the following would be useful, but isn’t essential:
- CRM and sales pipeline systems
- Project or site-management software
- Slack
- Xero
- Pleo
- AI tools
We don’t expect you to have used every system we use. We do expect you to be comfortable with technology, willing to learn and capable of picking up new software quickly.
What You’ll Get in Return
You’ll be joining a growing company where the office function is essential- not an afterthought.
You’ll have the opportunity to make the role your own, become a trusted point of coordination within the business and potentially develop the position into a full-time role as the company grows.
If you want a job where you can simply complete a list and pass every problem to somebody else, this probably isn’t the position for you.
But if you’re thinking:
“I’d love to get hold of that, organise it properly and make sure nothing gets missed”
we’d like to hear from you.
Here’s What to Do Next
Apply today and tell us why this role sounds like a good fit for you.
We’re looking for the right person- not simply the first person who applies.
Pay: £14.00 per hour
Benefits:
Ability to commute/relocate:
- York YO26 5NB: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Sales: 1 year (preferred)
- Customer relationship management: 2 years (preferred)
- Administrative: 2 years (preferred)
Language:
Work Location: In person
