Job Ref: MAR1454
Branch: Mar Hall Golf Spa Resort
Location: Mar Hall Golf Spa Resort, Bishopton
Salary/Benefits: Competitive Salary including company benefits.
Contract type: Permanent
Hours: Full Time
Shift pattern: Typically office hours Mon-Fri.
Hours per week: 40
Posted date: 26/07/2026
Closing date: 06/09/2026
At JA Mar Hall, we are entering an exciting new era. Following a significant refurbishment and with continued investment planned across the resort, we are focused on establishing ourselves as one of Scotland’s leading luxury resort destinations whilst progressing towards Forbes Travel Guide standards.
ABOUT US:
JA Mar Hall Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts Hotels, a heritage hospitality brand with award-winning properties across Dubai, the Maldives and Scotland.
This exciting new chapter brings global expertise, world-class standards, and new opportunities for our teams. As part of the JA family, you’ll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.
Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK’s most exceptional luxury destinations and you can be part of it.
ROLE OVERVIEW:
We are seeking an organised, experienced and service driven Sales Office Manager to oversee the reactive sales and events sales offices function at JA Mar Hall.
This role will lead the daily operation of the Sales/Events Office team, managing all inbound enquiries relating to weddings, meetings, events, and group business while ensuring exceptional conversion, organisation, and client experience standards.
Reporting directly to the Director of Sales (Executive Role), the Sales Office Manager (HOD Role) will oversee the Wedding Events Sales Manager and Events Coordinator, ensuring a seamless journey from enquiry through to operational handover.
KEY RESPONSIBILITIES:
Reactive Sales Leadership
- Manage all reactive sales enquiries across weddings, meetings, events, and group reservations business
- Drive enquiry conversion and ensure timely, professional client and internal operational communication
- Oversee sales administration, proposal quality, and follow up standards
Support the achievement of all budgeted sales including events, weddings and group revenue targets
Team Leadership and Coordination
- Lead and support the Wedding Sales Manager and Events Coordinator.
- Ensure strong organisation, communication, and operational standards within the sales office
- Conduct regular pipeline reviews and support conversion strategy
maintaining accountability for enquiry handling and response times
- Setting up and hosting proactive sales activity days to target new business supported by the Sales Manager.
Client Journey and Collaboration
- Ensure a seamless handover process from sales conversion to operational delivery
- Work closely with operational departments to communicate client expectations and event details
- Maintain strong relationships with clients throughout the booking journey
Support site visits and client meetings where required
Sales Administrative Management
- Monitor enquiry trends, conversion performance, and office productivity
- Support reporting and forecasting activity for the Director of Sales
- Ensure all systems and records are maintained accurately and professionally
WHAT WE ARE LOOKING FOR
About You:
- Previous experience within hotel sales, events, or reactive sales management
- Strong organisational and administrative capability
- Experience managing weddings, meetings, groups or luxury events business
- Excellent communication and client relationship skills
- Commercially aware with a strong understanding of conversion and sales processes
- Ability to manage a fast paced office environment with attention to detail
- Experience having line management responsibility for other co-ordinators.
- High levels of accuracy and attention to detail.
What Success Looks Like
- Strong conversion performance across weddings, events and groups business
- A highly organised and professional sales office operation
- Meeting targets set to you by the Director of Sales
- Seamless communication between clients and operational teams
- Positive client feedback and strong booking experience standards
- Achievement of budgeted reactive sales targets
WHY JOIN US
Company Benefits:
At JA Mar Hall, you’ll find more than a job - you’ll build a career within a global hospitality family. We offer a range of additional benefits featuring:
- Complimentary luxury leisure club membership.
- Discounted leisure club membership for your friends family.
- 50% discount on Spa treatments for yourself, and your friends family.
- Generous Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages available across the resort dining outlets.
- Discounted colleague overnight stays for JA Mar Hall and JA The Bruntsfield, Edinburgh.
- Friends family hotel rates at JA Mar Hall and JA The Bruntsfield, Edinburgh.
- Exclusive access to Wisdom, our confidential wellbeing support programme including access to medical, mental health, financial and counselling advice and support, for you or your family.
- Access to exclusive £100 room rates across the PoB Hotels collection.
- Free on-site parking at JA Mar Hall.
- Recommend-a-Friend bonus scheme.
About Us
JA Mar Hall Golf Spa Resort is a peaceful countryside retreat and soulful escape, your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined the JA Resorts Hotels portfolio, a heritage hospitality brand with properties across Dubai, the Maldives, Seychelles, and Scotland. This exciting new chapter brings global expertise and fresh vision to our estate, while staying true to the warmth and authenticity that guests have always cherished.
As part of JA Resorts Hotels, our team is now connected to a wider international family, offering new opportunities for growth, innovation, and career development. Together, we are shaping a future where Scottish heritage meets world-class hospitality.
We will look to grow your aspirations and help you achieve your ambitions within the hospitality industry; from the golf course to the kitchen we have the opportunity for you. We believe that people make the business; they make the difference and define our guest’s experiences. If you’re passionate about hospitality we would like to hear from you.
