Are you passionate about building strong client relationships, delivering outstanding service, and helping businesses achieve their goals?
Agile Global Logistics (AGL) is looking for an enthusiastic and proactive Client Relationship Manager (Indoor) to join our growing team.
As a key member of our Customer Experience team, you will work closely with our clients and National Client Relationship Managers, providing day-to-day account support, resolving challenges, identifying opportunities for growth, and ensuring every customer receives an exceptional experience.
What You'll Be Doing
- Building and maintaining strong relationships with existing clients.
- Acting as a primary point of contact for day-to-day customer enquiries.
- Supporting National Client Relationship Managers with client communications, reporting, follow-ups, and issue resolution.
- Monitoring customer activity and performance, identifying trends, opportunities, and areas for improvement.
- Working collaboratively with internal teams to meet client expectations and business objectives.
- Managing client communications via telephone, email, online meetings, presentations, and screen sharing.
- Helping to resolve escalated issues efficiently while delivering a first-class customer experience.
About You
We're looking for someone who is:
- Experienced in client relationship management, account management, or customer service.
- An excellent communicator with strong written and verbal skills.
- Highly organised and able to manage multiple priorities.
- Analytical, proactive, and solutions-focused.
- Comfortable building and maintaining relationships remotely.
- Confident using CRM systems and Microsoft Office applications.
- Experience within logistics, carrier management, or a service-led environment would be beneficial but is not essential.
What We Offer
- Competitive salary of £30,000 per annum.
- 25 days holiday plus bank holidays.
- Monthly employee recognition scheme.
- Working from our Whiteley office.
- A supportive, ambitious, and growing business where your contribution is valued.
Why Join AGL?
At AGL, we combine innovative technology with exceptional customer service to deliver industry-leading logistics solutions. You'll become part of a collaborative team that genuinely values relationships, continuous improvement, and delivering outstanding results for our customers.
Apply Today
To apply, please send your CV to [email protected].
For more information about the role, visit our detailed role profile: https://teamagl.com/client-relationship-manager-whiteley/
To learn more about working at AGL and view our current vacancies, visit our careers page: https://teamagl.com/about/careers/
Pay: £30,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Gym membership
- Health & wellbeing programme
- Life insurance
- Work from home
Work Location: In person
