LOCATION: Stonehouse, Gloucestershire
HOURS: 09.00 – 17.00 Monday to Friday with 30 Minutes Lunch break
START DATE: Immediate after successful interview and notice period.
SALARY: £13.00ph
PERMANENT JOB
INDHS
Nailsworth Office: 01453 832468
E: [email protected]
www.ess-emp.co.uk
Vacancy – Customer Service Agent
We are recruiting a Customer Service Agent for our valued client in Stonehouse, Gloucestershire.
- You will receive group telephone calls, place group orders and answer customer enquiries.
- Assist customers with access to the products and sign post customers to other departments, when required.
- Placing of orders onto 3 separate electronic systems and liaising with other departments to ensure orders are processed, dispatched and accounted for.
- Dealing diligently with customer complaints, queries and concerns and recording activity to ensure a quick resolution.
Reporting to the Customer Service & HR Manager you will:
- To efficiently answer the telephone to customers new and existing.
- To take orders from customers over the telephone and process the orders received electronically via ticket system.
- To assist customers with placing orders and advise/monitor of stock levels
- To input orders on to order processing system and process through to completion.
- To ensure orders are dispatched on time and delivered satisfactorily.
- To assist customers with any query/complaint they may have and do everything possible to ensure customer leaves satisfied.
- To deal with and solve customer queries regarding orders, i.e. shortages, damages, out of stocks items, pricing queries.
- To liaise with logistic colleagues regarding delivery & despatch issues.
- To communicate regularly with Representatives to ensure excellent customer service
- Other general office duties as required.
General Duties & Responsibilities:
- Promote equality and diversity and implement Equal Opportunities Policy
- Comply with Health & Safety policy and procedures at all time in the workplace
- Take an active part in the performance review process and required training
- Carry out the duties and responsibilities of the post at all times in compliance with policies and legislative requirements.
The duties and responsibilities in this job description are not exclusive or exhaustive and the post holder will be required to complete such duties as may reasonably be expected within the scope and grade of the post.
For further information on the role, or a general chat about other opportunities, please call Liam Edwards on 01453 832468. Alternatively, please email your CV to [email protected]
INDHS
Pay: £13.00 per hour
Work Location: In person
