S. & A. STATIONERS LIMITED is seeking a friendly, reliable, and customer-focused Customer Service Representative to provide outstanding support to customers. The successful candidate will handle customer enquiries, process orders, resolve issues efficiently, and help maintain a positive customer experience while supporting the day-to-day operations of the business.
Key Responsibilities
- Greet customers professionally in person, over the phone, and via email.
- Respond to customer enquiries regarding products, orders, pricing, and services.
- Process customer orders accurately and efficiently.
- Resolve customer complaints promptly and professionally, escalating issues when necessary.
- Maintain accurate customer records and update company systems.
- Assist customers with product recommendations and information.
- Coordinate with colleagues to ensure orders are fulfilled correctly and on time.
- Handle returns, exchanges, and refunds in line with company policies.
- Maintain a clean, organised, and welcoming customer service area.
- Support general administrative duties and contribute to the smooth running of the business.
Pay: £13.70 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
