Customer Service Advisor - Coalville, Leicestershire LE67
The rewards
- £32,000 - £34,000 per year
Hours
The role of Customer Service Advisor:
- Managing a shared customer inbox and responding within agreed service levels
- Coordinating product samples for both new and existing customers
- Preparing and providing competitive quotations while offering expert product guidance
- Passing successful quotations and leads to the internal sales team
- Maintaining accurate customer records on the internal CRM/database
- Monitoring and maintaining stock levels
- Producing reports for senior management
- Providing additional support to the wider sales and customer service team during busy periods
The ideal Customer Service Advisor:
- Previous administration or customer service experience within a fast-paced environment
- Strong communication skills and attention to detail
- Ability to adapt in a changing business
- A true team player who is passionate about delivering excellent service
Reporting directly to the Sales Director, you will manage a portfolio of customer accounts, delivering a first-class customer experience while ensuring all administrative processes are completed accurately and efficiently.
You'll be joining a well-established international business currently experiencing an exciting period of growth.
