About us
Racoo Screening are experts in the implementation of workplace Drug and Alcohol testing programmes, DNA screening. We deliver a complete and fully managed service to commercial organisations, professional and amateur sport, local authorities and the public sector. We are going through an exciting period of growth, and our team now needs to expand and recruit additional administrators to join our office team.
Role Overview
We are seeking a highly organised and reliable Sample Collections Coordinator to support the day-to-day operational delivery of our Drug and Alcohol Testing services.
This is a hands-on operational role responsible for managing a network of Sample Collection Officers (SCOs), coordinating customer bookings, undertaking sample collections when required, and providing general administrative support.
The role requires strong organisational capability, attention to detail, operational awareness, and the ability to manage multiple priorities in a regulated environment.
Network Management & Operational Coordination
- Manage and coordinate a network of Sample Collection Officers across designated regions
- Schedule and allocate testing appointments efficiently to ensure service coverage
- Monitor availability, performance, and compliance standards
- Provide operational support and guidance to SCOs
- Maintain accurate personnel, compliance, and training records
- Ensure all operational activity adheres to company procedures and regulatory standards
Customer Booking & Client Liaison
- Organise and confirm customer bookings in line with operational capacity
- Liaise with clients to arrange appointments and respond to enquiries
- Manage urgent and short-notice testing requests
- Maintain booking systems with accurate and timely data entry
- Deliver a professional and responsive customer experience
General Administration
- Maintain accurate company records and filing systems
- Process emails, phone enquiries, and correspondence
- Assist with operational reporting and documentation
- Support invoicing, basic finance administration, and data input
- Assist with updating company policies, procedures, and compliance documentation
- Provide administrative support to senior management as required
Pay: From £36,000.00 per year
Education:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
