At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
As a Desktop Support Engineer for Epsom and St Helier, your primary responsibility is to ensure that all computer systems, hardware, and software applications are functioning effectively to support the staff and hospital's operations.
Deploying windows 11, office 365 and VPN.
Main Responsibilities and Duties
- Deploying windows 11, office 365 and VPN.
- Providing a quality 1st, 2nd and 3rd line desktop technical support service to the ICT department’s customers Trust-wide. This may be in person or via remote methods and will include call logging, reactive support calls, planned maintenance as well as new installations and project work
- Logging, updating and closing calls in a professional manner ensuring that call detail is accurate and extensive enough to be used effectively by anyone in ICT for purposes ranging from support provision through to call review and statistical analysis.
We currently have a team of six desktop engineers who operate across Trust and community sites. Their collaboration with other ICT teams fosters a strong team dynamic, contributing to efficient operations and effective support
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
