Relocation: Reasonable moving expenses available for the right candidate
About Lincombe Hall Hotel
Lincombe Hall Hotel is a leading independent boutique hotel in Torquay, offering 46 beautifully appointed rooms, a luxury full‑service spa, indoor and outdoor pools, premium leisure facilities, and exceptional guest experiences. The hotel is part of a small but growing hospitality group that also owns Hadley Park House Hotel in Telford.
We are seeking an experienced, dynamic, and service‑driven General Manager to lead the hotel’s operations, guest experience, commercial performance, and team culture.
Reporting to the Director, this is an exciting opportunity for a hotel leader who enjoys delivering exceptional guest experiences and building a high-performance team while improving overall business performance.
As General Manager, you will have responsibility for the operational and financial performance of the Hotel & Spa, leading the leadership team and ensuring every department is aligned to deliver outstanding service, strong commercial results and a positive team culture.
Position Summary
The General Manager is the senior‑most leader responsible for all aspects of hotel operations, commercial performance, guest satisfaction, and team leadership at Lincombe Hall Hotel. This role requires a seasoned hospitality professional with experience managing a hotel that includes a pool, and ideally, a full‑service high‑end spa.
The ideal candidate will bring:
- Strong operational leadership
- Proven commercial acumen
- Exceptional people management skills
- Experience managing premium leisure facilities
- Ability to oversee or support multi‑property operations
- Strong marketing literacy, including digital and social media channels
This is a hands‑on leadership role requiring presence, engagement, and a commitment to excellence.
Key Responsibilities
1. Strategic & Commercial Leadership
- Lead the hotel’s commercial strategy to maximise revenue, profitability, and market positioning.
- Oversee budgeting, forecasting, financial planning, and cost control.
- Analyse performance metrics and implement strategies to improve occupancy, ADR, RevPAR, and guest satisfaction.
- Collaborate with Group leadership on multi‑property initiatives and shared efficiencies.
2. Full Operational Oversight
- Ensure smooth daily operations across all departments: Front Office, Housekeeping, Spa, Leisure, Food & Beverage, Maintenance, and Events.
- Maintain exceptional standards of cleanliness, presentation, and service throughout the hotel.
- Ensure the pool, spa, and leisure facilities operate safely, efficiently, and in line with regulatory requirements.
3. Spa & Leisure Management
- Oversee the high‑end spa operation, ensuring premium service delivery and strong commercial performance.
- Ensure compliance with health, safety, and treatment standards.
- Support spa leadership in staff development, scheduling, and guest experience.
4. People Leadership & Culture
- Lead, motivate, and develop a diverse team across all departments.
- Foster a positive, professional, and guest‑focused culture.
- Oversee recruitment, training, performance management, and staff engagement.
- Ensure compliance with HR policies and employment legislation.
5. Guest Experience Excellence
- Champion exceptional customer service and personalised guest experiences.
- Maintain strong ranking and positive reviews on multiple digital platforms.
- Respond to guest feedback and resolve issues promptly and professionally.
- Maintain the hotel’s reputation for quality, comfort, and hospitality.
6. Marketing & Digital Engagement
- Oversee and support marketing initiatives across multiple channels.
- Ensure strong presence on social media, review platforms, and digital advertising channels.
- Collaborate with the Group’s marketing resources to drive brand visibility and direct bookings.
7. Multi‑Property Collaboration
- Work closely with the Group Director and leadership team to align standards, share best practices, and support cross‑property initiatives.
- Provide guidance or oversight for operational improvements at the Group’s second hotel in Telford when required.
Required Experience & Qualifications
- Must hold a valid right to work in the UK.
- Preferably a degree in hospitality management.
- Minimum 5 years’ experience in hotel management, including leadership of a property with upscale amenities and preferably a full‑service spa.
- Proven track record of delivering strong commercial results.
- Experience in hotel operating systems and accounting software.
- Strong knowledge of HR policies, procedures, fire regulations, health & safety, water quality management and food safety
- Experience in independent or boutique hotels preferred.
- Strong understanding of digital marketing, social media, and multi‑channel guest acquisition.
- Hold a personal license for the sale of alcohol.
- Demonstrated ability to lead and inspire large teams.
- Strong financial literacy and operational discipline.
- Excellent communication, interpersonal, and conflict‑resolution skills.
Compensation & Benefits
- £52,000 + starting salary (depending on experience)
- Relocation support (reasonable moving expenses)
- Pension contributions
- Opportunities for career growth within a developing hospitality group
Reporting Structure
- Reports to: Group Director
- Direct Reports: Assistant General Manager and Department Heads (Front Office, Housekeeping, Spa, Leisure, F&B, Maintenance)
Pay: From £52,000.00 per year
Work Location: In person
