Full details of the selection process are detailed in the attached candidate pack.
Application and shortlisting
You will be asked to provide personal details (not seen by the Panel) and to confirm your eligibility to apply for the role.
You will then be asked to complete an application which will be used to assess you against the following essential and desirable criteria. (Desirable criteria will only be assessed in the event of a tie between candidates).
Essential criteria
Experience
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Lead criteria: Experience in managing and supporting Microsoft 365 products, including Office applications, SharePoint, and Teams. Ability to troubleshoot issues, provide user support, and optimise the use of these tools to meet organisational needs.
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Experience of identifying and engaging with users or stakeholders to collate user needs evidence. Understanding and defining research that fits user needs. Using quantitative and qualitative data about users to turn user focus into outcomes.
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Excellent interpersonal skills and the ability to quickly develop strong working relationships with stakeholders and external suppliers.
Desirable criteria (Desirable criteria will only be assessed in the event of a tie between candidates).
Experience
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Experience of managing products and services at different phases of the lifecycle, and moving between those phases, effectively consult specialists where required. You can determine the appropriate remedy and assist with its implementation.
Lead Criteria An initial sift will take place on the Lead Criteria.
In the event that we receive a large number of applications, the minimum pass mark for the Lead Criteria may be raised at shortlisting stage. Candidates who apply under the DCS, GPTW or RIS schemes and meet the minimum requirements will be unaffected by the pass mark raise.
Interview
If successful at shortlisting stage, you will be invited to a final interview in which we will assess you against the following experience requirements of the role and Civil Service Behaviours.
Behaviours
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Making Effective Decisions
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Communicating and Influencing
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Managing a Quality Service
Full details of the positive indicators being assessed for each Behaviour can be found in the Candidate Pack.
Experience
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Experience in managing and supporting Microsoft 365 products, including Office applications, Sharepoint, and Teams. Ability to troubleshoot issues, provide user support, and optimise the use of these tools to meet organisational needs.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Expected Timeline
Advert closes: 06/04/25
Sift: Expected to take place w/c 07/04/25
Final panel interview: Expected to take place w/c 21/04/25
Interviews will be held remotely via MS Teams. (If you do not have the Microsoft Teams application installed on your computer, you can join on the web without installing the application).
Please note that indicated dates may be subject to change.
Childcare Vouchers
Any move to the Food Standards Agency from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.
Determine your eligibility at https://www.childcarechoices.gov.uk
Reserve List
A reserve list will be held for a period of up to 12 months from which further appointment may be made.
Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.
Visa Sponsorship
Please note that the FSA does not hold a licence to sponsor any visa applications and we are unable to provide any advice about visas.
Feedback will only be provided if you attend an interview or assessment.
